Team Leader, Retail

Hours

Full Time, minimum of 30 hours per week

£13.55 per hour

Join Our Store in Lymm - The Heart of Our Story

Lymm isn’t just another location, it’s our founding store and the place where the Coffee House dream first became a reality in 2011. Located right in the vibrant heart of the village, this busy, energetic store remains the soul of our independent business.

As our founding store, Lymm offers a unique experience you won't find at our other locations. It is our only store featuring a working kitchen, serving a brunch menu all day long. It’s a fast paced environment where premium coffee meets incredible food.

Are you ready to turn your passion for people and coffee into an unforgettable guest experience? We’re seeking an enthusiastic Team Leader who thrives in a fast paced environment and is committed to delivering customer service that is second to none. We want someone experienced in table service and who can lead from the front. You’ll support the Store Manager in ensuring smooth day to day operations while mentoring our team to reach their full potential.

Hospitality Expertise:
Previous waitressing or floor experience is essential. You should be comfortable managing table service and ensuring every guest feels hosted, not just served.

Natural ability to provide a "second to none" experience, staying calm and professional even when the store is at its peak.

You are a motivator who can lead a team by example, maintaining our high standards of quality and efficiency.

You have an operational mindset. A keen eye for detail, from the perfect pour to the seamless flow of the kitchen and floor.

• Support the Store Manager in leading and motivating the team to deliver outstanding service, strong operational performance and a positive store culture.
• Provide clear direction, coaching and encouragement to help team members develop their skills, build confidence and perform at their best.
• Hold responsibility for opening and closing the store and other duties as assigned.
• Lead by example in creating memorable, personalised experiences for every customer, bringing passion, purpose and care to every interaction.
• Support the team in delivering fast, friendly and efficient service, proactively anticipating customer needs and ensuring our standards of hospitality are consistently achieved.
• Coach and support team members to build their product knowledge, enabling them to confidently recommend items and enhance the guest experience.
• Support the Store Manager in coordinating daily operations and guiding the team to achieve shared goals.
• Communicate clearly, confidently and respectfully with customers and team members to ensure a seamless service experience.
• Support the team during busy periods by stepping in where needed and adapting quickly to changing priorities.
• Ensure every detail reflects our commitment to genuine hospitality while supporting the team to consistently deliver at the highest level.