Scheduling & Events Coordinator

Aid in the implementation of departmental directives within area of responsibility.

The Scheduling and Events Coordinator is responsible for managing event scheduling across University Events and Campus Recreation facilities, overseeing front-line customer service operations,supervising Club Sports events, and supporting daily administrative functions within the LaHaye Ice Center and Club Sports areas. This position ensures efficient coordination of facility usage,maintains accurate scheduling systems, and provides leadership and management to customer service staff and event personnel to delivera high standard of service and successful event execution.

• Serve as the primary scheduler for all University Event and Campus Rec facilities
• Coordinate, manage, and update facility schedules in 25
  
  Live and related scheduling documents.
• Ensure timely, accurate, and professional communication with internal and external facility users

• Serve as the Workday and Absence Approver for assigned staff
• Oversee the monitoring of employee attendance, review and approvetime-off requests, and ensure timesheet accuracy.
• Oversee the managing of staff scheduling through Sub It Up ,ensuring proper coverage and effective communication of schedule changes.

• Oversee the supervision of the Customer Service Staff, including training, scheduling, and daily support.
• Maintain a high standard of professionalism and customer servicein all front desk operations.
• Oversee day-to-day customer interactions, ensuring prompt and effective response to questions, concerns, and facility needs.

• Coordinate and manage Club Sports and LaHaye Ice Centerevents.
• Oversee all event logistics, including scheduling, venuepreparation, equipment, and operational needs.
• Supervise and coordinate event staff to ensure efficient operations and a high-quality guest experience.
• Collaborate with internal departments and external partners tosupport successful event execution.
• Monitor event operations and resolve logistical issues to ensure events run smoothly and safely.

• Oversee incoming mail and package distribution for the LaHaye Ice Center, ensuring timely delivery to appropriate staff.
• Maintain accurate staff records and assist with onboarding and training documents
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’sChristian model and Mission – Training Champions for Christ.
• Other duties as assigned.

Directly supervises Graduate Assistants and Customer Service Student Workers

Provides training, scheduling, and daily oversight to ensure effective operations

• Total supervision includes:
• o 1 Graduate Assistant
• o 16 Student Workers

• Bachelor’s degree in Sports Management, Business Administration,Event Management, or a related field.
• 0-2 years of experience in facility scheduling, event management,operations, or a related field.
• Strong organizational and time management skills, with the ability to manage multiple schedules and priorities simultaneously.
• Proficiency in scheduling systems (e.g., 25
  
  Live), workforce management platforms (e.g., Workday, Sub It Up ), and Microsoft Office Suite.
• Excellent written and verbal communication skills, with acommitment to professional and timely communication.
• Demonstrated leadership and supervisory experience, including managing student workers or support staff.
• Strong customer service orientation with the ability to resolve issues effectively and professionally.