Medical Assistant​/Clinical Service Specialist Lynchburg- VA

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to join our team at our new facility in Lynchburg, VA. In this role, you will welcome patients, assist medical staff, and deliver safe, compassionate care in accordance with all external and internal guidelines and regulations. You will be part of a collaborative medical team within the infusion center.

Prior to facility opening in September, training will be at Midlothian and Glen Allen clinics. Training reimbursement includes hotel and travel.

• Performs a variety of patient care activities rendering quality care in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient charts with the required information.
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care.
• Provide administrative and front‑end support: greet patients, assist with scheduling, manage phone calls, and process payments.
• Oversees and ensures efficient turnover of exam rooms.
• Assist providers in the exam room as requested.
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatments and documents.
• Triage patient phone calls and messages and document them appropriately.
• Order and manage supplies under the direction of the manager.
• Disinfect and stock the exam rooms; obtain records required for the patient’s chart.
• Demonstrate effective communication skills and report patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records; adhere to HIPAA.
• Communicate schedule changes to the team and assist with rescheduling patients.
• Manage incoming mail and deliveries.

• High school graduate or equivalent, required.
• Medical Assistant Certification, preferred.
• CPR/BLS, required prior to start date.
• 1 year of experience working within a clinical environment, required.
• 1 year in an administrative, patient-facing, or customer service role, required.
• Phlebotomy and lab processing skills, preferred.

• Self-motivated with the ability to work independently as needed.
• Outstanding communication and interpersonal skills; professional and effective communication with staff, patients and physicians.
• Computer skills for electronic recordkeeping.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment includes exposure to moving mechanical parts (medical equipment), fumes or airborne particles and chemicals; the noise level is usually moderate. Specific vision abilities include close, color, distance, peripheral vision, depth perception, and the ability to adjust focus. The role requires standing, walking, talking, hearing, and smelling; visual acuity and manual dexterity are required; occasional bending, crouching, kneeling, or reaching.

PPE may be required.

Location:

8004 Timberlake Rd Suite A, Lynchburg, VA 24502.

Training locations: 13632 Hull Street Rd, Midlothian, VA 23112; 5450 Wyndham Forest Dr, Glen Allen, VA 23059.

Reports to:

Clinical Operations Manager.

• $18.00 - $22.00 per hour
• 5% annual bonus potential, paid quarterly
• Private Equity for the Greater Good — company-wide Employee Ownership Program
• Medical, Dental, Life, and Vision insurance
• Option for HSA with employer contribution
• 401(k) with match up to 4%
• PTO accrual of 4+ weeks per year, PTO buy-back program, and PTO donation program
• Wellness Reimbursement Program — $360 annually
• Employee referral bonus — uncapped
• Tuition Assistance
• Employee Assistance Program
• Short- and long-term disability insurance
• Life Insurance

• Full-Time
• Monday–Friday, 7:30 AM – 4:00 PM
• Non-exempt

We are an Equal Opportunity Employer. Recruitment privacy statement applies to all applicants. We may request your contact details, employment history, background information, references, eligibility to work in the US, and desired salary during the process. For questions about the Recruitment Privacy Statement, contact  or