Registration Support Specialist

Registration Support Specialist page is loaded## Registration Support Specialist locations:
Westchestertime type:
Full time posted on:
Posted 11 Days Agojob requisition :
JR100381

At Ortho Virginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—Ortho Virginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.
** Primary Functions & Responsibilities:
*** Ensure proper operational procedures are up-to-date and followed.
* Job training for new team members utilizing standard workflows developed through operations.
* Including Workqueue, InBasket, fax queues, and referral management.
* Audit work queues and competencies, identify trends to enhance efficiency and quality, and assist in rolling out standard workflows as developed, including any location-specific workflows.
* Assist and support the registration desk, including scheduling patient appointments, updating patient information, verifying insurance, obtaining authorizations, and collecting co-pays.
* Serve as the point of contact for escalated issues, including on-site escalations, InBasket management, and workers' compensation claims.
* Assist the clinic manager, registration manager, or operations manager with handling deposits, petty cash, and cash drawers in a collaborative manner with the Clinic Manager, Registration Manager, or Operations Manager.
* Assist with callouts and coverage when staff are out of the office.
* Assist with resolving billing questions and concerns.
* Ensure excellent customer service through effective communication with patients, providers, and staff.
* Assist with drafting flexible work schedules, including evening and weekend clinics.
* Demonstrates the ability to adapt to varying work hours and schedules to ensure adequate coverage during peak times, emergencies, or staff shortages.
* Serve as a project advocate to generate enthusiasm and excitement for the change.
* Perform additional responsibilities as assigned.
* Compliant with all federal and state statutes, including OSHA. Compliant with all AAAHC (Accreditation Association for Ambulatory Health Care) Standards and OV Policies.

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