Patient Access Coordinator - Clinic

Patient Access Coordinator - Clinic page is loaded## Patient Access Coordinator - Clinic locations:
McLean Tysonstime type:
Full time posted on:
Posted Todayjob requisition :
JR100497

At Ortho Virginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—Ortho Virginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.### ESSENTIAL FUNCTIONS AND OBJECTIVES
** Job-Specific Responsibilities
*** Answers incoming calls promptly and professionally, delivering exceptional customer service.
* Clarifies caller inquiries and determines the most appropriate course of action to meet the customer's needs.
* Utilizes designated call queues and transfer protocols to ensure efficient call resolution.
* Adheres to assigned work schedules as directed by the Manager.
* Verifies necessary information prior to office visit (e.g. previous physician visits, imaging such as x-rays etc.) as appliable.
* Maintains familiarity with clinic team/provider schedules and extensions to relay accurate information to patients.
* Assesses when issues require escalation for immediate or time sensitive attention following established workflows.
* Resolve patient requests in a timely manner to minimize the need for call transfers.
* Monitors OVC Rx Refills voicemails inbox and processes messages according to standard workflow.
* Adapts to changes such as phone system upgrades or schedule changes without disrupting workflow.
* Performs other related duties as assigned.### JOB REQUIREMENTS
** Experience/Education/

Certifications:

*** High School diploma or equivalency highly preferred. Applicable work experience may be substituted for educational requirements.
* 1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting.
* Demonstrates priority for excellent customer service and positive patient experience.
* Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.
* Proven ability to promote teamwork and collaboration.
** Knowledge/Skills/Abilities:
*** Ability to maintain excellent customer service relationships with referral sources, patients, physicians and peers.
* Demonstrates ability to make sound judgments.
* Dependable and able to arrive to work on time and access system prior to start time to ensure equipment functioning appropriately.
* Understands the need to adjust work location for flexibility or phone coverage.
* Willing to adhere to company expectations and policies regarding professional work environment and customer support.
* Demonstrates professional integrity by being honest, reliable and respectful.
* Proven team player and willingness to work in a fast-paced team environment.
* Excellent listening and communication skills to fully support patients.
* Take pride in their work and maintain a positive attitude.
* A willingness to help others as needed and promotes a team environment emphasizing a positive patient experience.

This organization participates in e-Verify. Esta organización participa en e-Verify.### Get In Touch Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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