Desktop Support Technician

Desktop Support Technician – Lynchburg Doctor of Medical Science Program (DMSc)

Position Type:
Full Time (Benefits Eligible).

Location:

University of Lynchburg, Lynchburg, VA. This position reports to and is supervised by the Manager of User Support, with ongoing performance evaluations.

The IT User Support Technician provides in‑house technical hardware and software support for the campus, troubleshooting and diagnosing computer, printer, software, and other technology related issues for students, faculty, and staff.

• Provide technical support via helpdesk calls, emails, and tickets.
• Install, troubleshoot and repair campus Windows and Mac computers.
• Configure, maintain and troubleshoot peripheral devices.
• Troubleshoot software‑related issues.
• Perform basic network troubleshooting.
• Assist in other duties as assigned.

Starting Salary: $42,000 per year.

Benefits include generous paid vacation, personal days, paid sick time, family leave, comprehensive medical, dental, vision, retirement plans, flexible spending account, tuition remission, and life and long‑term disability insurance.

• 8:30 am – 5:00 pm (7.5 hrs/day with occasional evenings and weekends as needed).

• Good teamwork skills.
• Effective verbal and written communication with users ranging from novice to experienced.
• Strong analytical and problem‑solving skills.
• Experience with SCCM and JAMF.

Sitting with occasional walking, standing, stooping, kneeling, bending, climbing ladders, lifting, and carrying required.

• Knowledge and experience with Microsoft Windows and macOS.
• Experience with Microsoft Office and Google Workspace.
• Ability to troubleshoot and repair computer software, hardware, and associated peripherals.
• Background check clearance.

• Two years of relevant experience.

• Two years of college or technical coursework, or equivalent work experience.

• No.

Submit a cover letter, résumé, and three professional references to the Human Resources Jobs Page.

The University of Lynchburg is committed to diversity within its community and welcomes applications from persons of color, women, Indigenous/aboriginal people of North America, persons with disabilities, the LGBTQIA+ community, and others who may contribute to further diversification of the University community. The University of Lynchburg is an equal‑opportunity employer.