IT Technician

Job Overview

Apex Systems, the 2nd largest IT staffing company, is seeking a Helpdesk Support Analyst to join our client’s growing team in Lynchburg, VA. This is a great opportunity to work for a large and rapidly growing company that will expand your skillset both professionally and technically from working with a highly experienced team.

Long‑term contract with the potential to hire.

• Responsible for Tier 1 and Tier 2 software and hardware support.
• Provides technical advice, guidance and informal training to customers using hardware and software programs.
• Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention.
• Maintains knowledge database and call tracking database to enhance quality of problem resolutions.
• Works in a team setting, sharing information and assisting others with calls.

Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability and other insurance plans. We offer an ESPP and a 401K program with company match after 12 months of tenure. Apex also offers a Health Savings Account and an Employee Assistance Program with up to 8 free counseling sessions, a corporate discount program and other benefits.