Senior IT Specialist

Pay: $36,480.00 - $50,000.00 per year

Work Location: In person (Lynchburg, VA)

Here at Rose Computers and Networks we do more than provide Managed IT Services and computer repair: we offer our customers a partnership - collaborating with them on all things technology and providing proactive support, not just when things go bad. We provide a broad range of technology services, some of which include:
Managed IT Services, Managed Cybersecurity, VoIP phone services, security camera installation, cloud services, and computer repair services.

We are looking for employees who are excited about technology and are eager to stay current in their knowledge and certifications.

We're looking for an experienced Senior IT Specialist to join our growing team. If you enjoy problem solving and a work day that always brings new challenges, this is the job for you! You'll perform diagnostics and repairs of computer servers and networks, routine computer network monitoring and maintenance, as well as other duties as assigned. As Senior IT Specialist you'll be the go-to for the technical team, leading the technicians in applying advanced strategies to deliver outstanding services.

You'll also be responsible for helping to onboard and train new technicians and consistently assess and improve workflows.

• Troubleshooting Windows Server, Exchange, and other advanced technologies
• Being proactive in your job responsibilities and thinking outside the box
• Following documented procedures and diagnostic steps
• Providing instruction and guidance to fellow technicians
• Writing clear (correct spelling/grammar) and succinct job notes
• Simplifying technical jargon when speaking with customers and maintaining a professional appearance and manner
• Self-managing your time between multiple tasks and assignments

• Windows server experience: 2 years
• Computer networking experience: 2 years
• A+ and Network+ certification
• Reliable transportation, auto insurance, and good driving record

• This role is office based Monday to Friday, 8am to 5pm with frequent field work at customer locations
• This role requires occasional overtime
• Technicians are placed on a rotating on-call schedule

• 401(k) plans
• paid time off
• paid holidays
• mileage reimbursement
• company-owned laptop
• cell phone

We are committed to the advancement of our employees and encourage them to improve their technical knowledge and experience. We provide continued education support and certification reimbursement programs.

We believe it's our employees that sets our company apart. We promote a culture of teamwork and collaboration while cultivating a sense of job ownership and responsibility.