IT & Systems Administrator

The IT & Systems Administrator is Goochland Cares' primary internal technology resource, responsible for the day-to-day reliability, security, administration, and support of the organization's technology environment. Reporting to the Chief Financial Officer, this position provides hands-on assistance to approximately 55 employees and other authorized users, supports approximately 75 computers, administers Microsoft 365 and Microsoft Entra , maintains endpoint and network infrastructure, and supports technology used throughout our medical, dental, retail, and human services programs.

This is a highly independent, hands-on position with broad responsibility for IT operations. The administrator is expected to proactively maintain systems, take ownership of issues from identification through resolution, research unfamiliar technical problems, and document solutions. The position serves as Goochland Cares' primary day-to-day technical resource, coordinating directly with software and equipment vendors or engaging outside specialists when warranted.

This is a full-time, onsite position at Goochland Cares in Goochland, Virginia. Normal organizational hours are Monday through Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 3:00 p.m. Occasional evening or weekend availability may be required for planned maintenance, system deployments, outages, and other urgent technology needs.

• Administer Microsoft Entra  Microsoft 365, including users, groups, licenses, roles, permissions, authentication, and access.
• Manage multifactor authentication, Conditional Access, identity security, and least-privilege access practices.
• Administer Microsoft Intune and organizational device management, including enrollment, configuration, compliance, application deployment, and security policies.
• Support Microsoft Teams, SharePoint, One Drive, Outlook, and related Microsoft cloud services.
• Manage technology-related onboarding, offboarding, and access changes for employees in coordination with Human Resources and supervisors.

• Serve as the primary point of contact for technology support, assisting employees, contractors, and authorized volunteers with varying levels of technical experience.
• Independently diagnose and resolve Windows PC, hardware, software, application, printer, peripheral, account, connectivity, and other workplace technology issues.
• Configure, deploy, maintain, troubleshoot, and replace computers, monitors, printers, scanners, mobile devices, audiovisual equipment, and related technology.
• Maintain standardized device configurations and use endpoint monitoring/remote-management tools to proactively identify device health, patching, performance, security, and availability issues.
• Identify recurring technology issues and use monitoring, automation, AI-assisted tools, documentation, training, or configuration changes to reduce future support needs.

• Maintain, monitor, and troubleshoot network infrastructure across Goochland Cares facilities, including firewalls, switches, wireless access points, VLANs, VPNs, DNS, DHCP, internet connections, building links, and network-connected equipment.
• Maintain network documentation, equipment inventories, diagrams, configurations, administrative information, and vendor contacts.
• Support technology associated with security cameras, communications systems, building connectivity, and other network-connected infrastructure.
• Coordinate with outside networking or infrastructure specialists for complex troubleshooting, projects, cabling, configuration changes, or other needs requiring specialized expertise.

• Maintain and proactively monitor a secure technology environment across users, devices, networks, applications, backups, and cloud services, with appropriate safeguards for sensitive client and patient information.
• Maintain endpoint protection, patching, identity and device security, and other foundational safeguards; assist employees with cybersecurity awareness and safe technology practices.
• Investigate and respond appropriately to security alerts, suspicious activity, phishing reports, and potential technology incidents; coordinate containment and escalation when needed.
• Own routine backup monitoring, recovery testing, and business continuity documentation, escalating specialized recovery issues as appropriate.