Associate Systems Administrator - Supply Chain Rapid Response Team

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries:
Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Associate Systems Administrator, Supply Chain Rapid Response Team The Associate Systems Administrator is an opportunity to build your career in enterprise technology while supporting the systems that keep Supply Chain operations running. In this role, you’ll help monitor and support critical technology platforms, troubleshoot system issues, and work closely with developers, business partners, and technology teams to keep systems reliable and performing as expected.

We’re looking for someone who brings strong customer service and problem-solving skills, technical aptitude, and a genuine willingness to learn. You don’t need to know everything coming in. What’s most important is the ability to learn quickly, work through issues, communicate clearly, and follow established IT service management (ITSM) processes.

This is a great opportunity for someone looking to grow their experience in systems administration, enterprise application support, and Supply Chain technology!

Location:

This role is approved to be either Remote within the United States or Hybrid for associates in Newport News, VA, in accordance with company policy.

Duties and Responsibilities:

Provide end-to-end support for all Supply Chain Solutions, inclusive of our WMS and operating systems, business applications, hardware devices, and cloud-based services

Serves as the immediate technical contact for all locations that use Supply Chain systems, responding to user inquiry primarily through calls & chats, while detailing all interactions in Service Now Solves  issues and outages with urgency and informed by issue impact, including collaboration with vendors, developers, and application administrators to resolve and determine root cause.

Manages automation infrastructure for DCs, MDCs, and Ship Hubs.

Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems.

Communicate technical information clearly to both technical and non-technical audiences, demonstrating professionalism, accountability, and a first-in-class customer service mentality when interacting with customers and teammates

Uses standardized procedures and best practices to achieve goals, objectives and meet deadlines, and when no process exists works with surrounding resources to create those guidelines as needed

Champions all issues through resolution, prioritizing business impact and ensuring SLA performance meets or exceeds expectations

Assist in knowledge management activities, including creating, updating, and maintaining technical documentation and runbooks including Service Now records

Qualifications and Requirements:

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred; equivalent experience considered.
1–2 years of experience in systems…