ServiceNow Architect - Interim Secret Clearance; or higher

US-

Yes

JOB TITLE: Service Now Architect

GOVERNMENT AGENCY
:
Department of State

POSITION INFORMATION
:
Full-Time Position;
Government contractor supporting federal agency clients

LOCATION: Fully Remote (U.S.); availability during East Coast business hours required

BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement

CLEARANCE: Must have, at minimum, an active Interim Secret security clearance, with the ability to obtain and maintain a final Secret clearance.

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

ITC is seeking an experienced Service Now Architect to design and drive enterprise-level Service Now solutions that power our federal customer's IT modernization journey. This is a strategic, hands-on leadership role for a professional who thrives on solving complex challenges, architecting scalable systems, and mentoring teams to deliver excellence. As the primary technical authority on the platform, the Service Now Architect works at the intersection of technology, process, and mission-leading solution design across enterprise modules, architecting secure integrations, owning release management, and advising federal stakeholders on how to modernize the way government manages and delivers digital services.

• Architecture & Solution Design
  • Design and lead the architecture, implementation, and optimization of the Service Now platform across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, Sec Ops, Service Now Vault, Automation Engine, and CMDB.
  • Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
  • Conduct detailed requirements analysis and review business requirements to ensure technical clarity and feasibility before development begins.
  • Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.
  • Proactively identify risks, dependencies, and design gaps early in the development lifecycle.
• Development & Integration
  • Design, develop, and deploy custom applications and cross-scope solutions within Service Now tailored to federal requirements.
  • Architect and implement secure integrations with enterprise and third-party systems using REST/SOAP web services, Integration Hub, MID Servers, and middleware technologies.
  • Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
  • Support ongoing improvement and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
  • Integrate AI-driven capabilities into Service Now to enhance automation, predictive analysis, and decision-making.
  • Ensure platform health through robust data management, workflow optimization, and performance tuning.
• Release Management & Quality
  • Own end-to-end release management, including release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
  • Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.
  • Execute and oversee unit, integration, and regression testing to drive high-quality, defect-free deployments.
  • Ensure solution quality through compliance and governance checks, and maintain technical design records.
• Leadership & Collaboration
  • Serve as the primary technical authority on the platform, mentoring developers, administrators, and functional team members on Service Now architecture, scripting, Dev Ops approaches, and platform best practices.
  • Participate in client calls to lead and advise on technical design discussions, presenting technical solutions clearly to both technical and non-technical audiences.
  • Collaborate with federal stakeholders to align solutions…