Senior Director of Family Services

Description

FLSA Status: Exempt

Reports To: Chief Program Officer

Grade/Level: Focus Area Lead

Amount of

Travel Required:

up to 50% of travel time expected

Job Type
:
Full-Time

Positions Supervised: Directors, Managers, and Coordinators in Family Services, Designated Interns

Work Schedule: Monday-Friday, 8:30a-5:00p, flexible as needed, may include evenings and weekends

The Senior Director of Family Services serves as the steward of the Family focus area within FIVE
18. This role is responsible for designing, overseeing, and continuously improving the systems, coordination, and partnerships that ensure families experience FIVE
18 as accessible, aligned, culturally responsive, trauma-informed, and resilience-building. The Senior Director provides strategic leadership for the full Family Services infrastructure - including intake, engagement, service coordination, regulatory alignment, and internal systems integration - ensuring clarity, consistency, and fidelity to approved evidence-based models.

Leading through systems, managers, and cross-department collaboration, the Senior Director equips Family Services leadership to deliver high-quality programming aligned with FIVE
18’s mission, vision, and strategic priorities. This position requires strong systems thinking and relational leadership, operationalizing organizational strategy through effective system design, measurable accountability, and continuous improvement.

The Family focus area encompasses both Family Care and Fatherhood initiatives. The Senior Director ensures that father engagement and father-inclusive practices are intentionally embedded across service design, intake pathways, engagement strategies, and organizational culture. This leader champions a father-friendly posture while thoughtfully balancing the roles and related needs of caregivers across diverse family systems, ensuring that programmatic decisions, infrastructure design, and strategic planning consistently reflect that integrated and equitable approach.

I. Shared Senior Director Essential Functions

1. Focus Area Stewardship & Alignment

• Serve as the steward of a designated focus area within the FIVE
  18 logic model.
• Develop and lead implementation plans aligned with mission, vision, and organization-wide priorities.
• Co-build strategy with executive leadership; do not operate independently of mission-wide direction.
• Ensure pacing and sequencing within the focus area align with overall organizational capacity.

2. Whole-Ministry Mindset Collaboration

• Function as a peer cohort committed to shared leadership rather than siloed excellence.
• Lead with a whole-ministry mindset, contributing beyond one’s own focus area.
• Participate in cross-focus planning rhythms to ensure mission-wide alignment.
• Surface trade-offs early and bring solution-ready proposals forward.

3. Budget & Resource Stewardship

• Develop and manage focus-area budgets responsibly.
• Align financial decisions with mission priorities and long-term sustainability.
• Steward donor-funded resources with clarity, integrity, and transparency.

4. Team Leadership & Culture Formation

• Supervise and develop directors/managers/coordinators within the focus area.
• Build leadership bench strength and succession pathways.
• Reinforce Christ-centered compassion, evidence-based impact, and team-driven excellence.
• Model collaborative posture and high-feedback culture.

5. Data & Impact Accountability

• Define measurable outputs and outcomes for the focus area.
• Partner with evaluation leadership to ensure consistent metrics across focus areas.
• Contribute to organization-wide reporting and dashboard rhythms.
• Ensure impact storytelling reflects measurable reality.

6. Public Ambassadorship

• Represe…