Tire and Battery Service Advisor

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Base pay range: $18.00/hr - $25.00/hr

• Maintains facility and sales floor safety and standards, conducting regular safety sweeps, following forklift and hazardous material handling requirements, adhering to company steel standards, and promptly correcting or reporting unsafe situations.
• Ensures the Tire and Battery Center (TBC) sales floor is organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Presents and maintains merchandise presentation by stocking, setting up, cleaning, organizing product displays, removing damaged goods, signing and pricing merchandise, and securing fragile and high‑shrink merchandise.
• Monitors status of tire and battery orders daily, assists members with appointments, communicates lead time changes and order cancellations, offers alternative suggestions for installation or tire fitments, and assists with tire maintenance and repair services.
• Provides expert member service and recommendations by greeting members, identifying member needs, assisting purchasing and service decisions, resolving concerns, and using Sam’s Garage, product knowledge, and reference materials to recommend suitable tire and battery products, explain warranties, and ensure members receive best service and value.
• Drives sales and service excellence by communicating value of merchandise and services, collaborating with associates across the club to promote member awareness of TBC offerings and value.
• Triages and prioritizes service workflow in TBC service bays, referring to Sam’s Garage to identify waiting members, understanding time requirements, and coordinating with team lead or technicians to meet service needs.
• Demonstrates knowledge of safety, compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, seasonality, POS systems, phone, and in‑person selling techniques.
• Leverages technology to enhance operations and engagement using digital tools and handheld devices to plan sales, improve service experience, make real‑time business decisions, stay informed about products and training, and encourage adoption of new tools.
• Serves as a brand advocate, valuing member experience in the TBC area, modeling high quality service, influencing team members, understanding roadblocks, and assisting in training.
• Operates TBC equipment properly and safely, completes vehicle service requests and tests, receives, stores, and disposes of merchandise and supplies, and maintains documentation.
• Complies with company policies, procedures, and ethics and integrity, uses the Open Door Policy, and applies standards in business processes.
• Completes work assignments by using policies, data, resources, collaborating with managers, co‑workers, customers, and other partners, identifying priorities, deadlines, and expectations, communicating progress, recommending improvement opportunities, and adapting to change.
• Respects individuals, embraces differences, creates an inclusive workplace, builds relationships, communicates with impact and positivity, mentors others, and strengthens the team.
• Acts with integrity, upholds highest standards of ethics and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart’s regenerative mission.
• Serves customers and members, delivers results, puts customer first, decides based on reliable information, balances short and long term priorities, and considers how own work impacts the team’s ability to deliver purpose.
• Strives for excellence, displays curiosity, takes calculated risks, demonstrates courage and resilience, drives continuous improvements, opens to new technologies, and supports others during change.
• Follows safety and security guidelines in TBC, provides accurate information on goods and services, meets member needs promptly, reports complaints and safety hazards, and uses TBC equipment correctly with required documentation.
• Follows point‑of‑sale procedures, prevents shrink, follows laws and regulations when…