Assistant Manager Customer Service

FT Assistant Manager Customer Service at Food Lion

Location:

Lynchburg, VA. Store Code: 00992, Front End (7217755). Address: 2225 Florida Ave, Lynchburg, VA.

Job Requisition: 472856. Category/Area of Expertise:
Retail Operations.

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train and develop associates to meet department needs.
• Supervise the performance of all department associates; provide performance management, training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Deliver a positive shopping experience with enthusiastic customer awareness, fast, easy, flexible and friendly customer service.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications.
• Maintain department appearance, quality, variety, workplace safety, food safety and sanitation consistently.
• Ensure Front End schedules (including Food Lion To-Go) are written per standards to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understand key items and communicate unanticipated out-of-stock conditions.
• Monitor shrink, ensure inventory and monetary assets are accounted for; coach associates to prevent losses.
• Ensure proper control of all store funds and company assets.
• Observe and correct unsafe conditions that could cause associate or customer accidents.
• Record and report all associate and customer accidents per Food Lion procedures.
• Ensure compliance with local, state and federal regulations.
• Adhere to all company guidelines, policies and standard practices.
• Maintain security standards.
• Successfully complete Computer Based Training (CBT) and training guide.
• Provide recognition of accomplishments and constructive counseling when necessary to achieve customer satisfaction and build store sales.
• Perform all other duties as assigned.

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements for job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Must be accredited by the National Registry of Food Safety Professionals or a similar organization as a “Certified Food Safety Manager,” or will be required to attend company‑provided training and attain accreditation within the first 90 days of employment; accreditation must be maintained while employed.

• Use computers, smart devices, and other communication systems required for job functions.
• Use hand‑held computers for orders, markdowns, scans, and inventory.
• Stand 100% of the time and frequently walk short distances.
• Push or pull up to 2,000…