Licensing Team Manager

Responsibilities

• You will lead and inspire a busy, high-performing team, ensuring work is prioritised effectively and delivered to the highest standards.
• You will be responsible for maintaining excellent customer service, ensuring legislative compliance, and overseeing the accurate and timely production of statutory documents.
• Managing statutory licensing and registration functions across the District.
• Ensuring complex applications are managed effectively and within statutory timescales.
• Supporting the team to apply policies, legislation and procedures consistently.
• Preparing reports and attending hearings, meetings and court where required.
• Representing the Council with professionalism and diplomacy at all times.

• Experience in licensing or regulatory services, including engagement with the public, commercial organisations and other enforcement bodies.
• Confidence presenting cases at formal legal hearings, such as Licensing Sub-Committees or court, and a strong understanding of investigative and enforcement procedures.
• Comprehensive and up‑to‑date knowledge of licensing legislation including the Licensing Act 2003, Gambling Act 2005, and Hackney Carriage & Private Hire licensing law.
• Competent in using Microsoft Office applications and licensing databases to produce accurate, well-structured reports, policies and documentation for a range of stakeholders, including elected members.
• Management experience within a regulatory environment.
• Strong strategic and operational leadership skills.
• Political awareness and experience working with elected members.
• A collaborative working style and the ability to build strong partnerships.
• Experience delivering service improvements and driving high performance.

Are you a positive, motivated and experienced manager? If you are ready to bring your expertise, leadership and vision to a senior role with real influence, we would love to hear from you.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

As one of the largest districts in the country, with 6 towns and a close relationship with neighbouring conurbations, the New Forest provides a supportive environment in which everyone who works for us can help drive our aims. We believe that all our employees make a valuable contribution to the work of the council and that's why we encourage a trusting and open culture where each employee is supported and respected equally.

We also recognise the value of a highly motivated and engaged workforce, and we actively promote a good work/life balance.

£45,511 - £48,731 per annum (up to £49,758 per annum for exceptional performance once in post)

27 - 28 days annual leave (plus an additional 5 days after 5 years' continuous local government service)

Local Government Pension scheme and AVC Provision

On-site parking

Employee Assistance Programme

Hybrid working

Wide range of employee discounts at high street retailers, including supermarkets, stores, and restaurants

Cycle to Work scheme which could save you around 40 percent on cycles and accessories.

Buy and sell annual leave scheme