Homelessness Relief Team Leader

Job profile for Homelessness Relief Team Leader

Lyndhurst 24/10/2026

Salary £41,499 - £44,662 per annum (up to £45,940 for exceptional performance once in post) Contractual hours 37 Basis Full time Region South Job category/type Housing Date posted 25/09/2026 Attachments People .pdf Local Government  Customer Strategy
- Customer  Candidate pack
- Homelessness Relief Team

Make a lasting impact – lead a team dedicated to preventing and relieving homelessness, supporting vulnerable households and delivering housing solutions that change lives.

We are seeking a dynamic and experienced Homelessness Relief Team Leader to join our Housing Options Service. This is an exciting opportunity to lead a dedicated team focused on helping people move out of homelessness and into sustainable accommodation, whilst delivering high-quality support to some of the most vulnerable residents across the New Forest.

This pivotal leadership role combines operational management, statutory homelessness expertise, partnership working and service improvement. You will play a key role in delivering the Council's homelessness responsibilities and implementing the priorities set out within our new Homelessness and Rough Sleeping Strategy 2026 - 2031.

About the Role

As Homelessness Relief Team Leader, you will lead and develop a team of Homelessness Relief Officers, Complex Support Workers, Floating Support Workers and a Mental Health Practitioner, ensuring homelessness duties are delivered effectively, lawfully and with a strong focus on positive customer outcomes.

You will oversee the Council's Homelessness Relief service, supporting households who are already homeless to secure suitable accommodation and access the support needed to sustain it. You will provide leadership on complex homelessness cases, manage service performance, and ensure compliance with relevant legislation, including the Homelessness Reduction Act and wider housing legislation.

Working closely with colleagues, housing providers, health services, social care, probation, mental health services and voluntary sector organisations, you will help ensure vulnerable households receive coordinated support and achieve long-term housing stability.

Key Responsibilities

• Lead, motivate and develop a multi-disciplinary homelessness and support team
• Ensure homelessness relief duties are delivered effectively and in accordance with housing legislation and statutory guidance.
• Provide oversight and quality assurance of complex homelessness cases, including cases involving significant risks and support needs.
• Support staff to identify suitable housing solutions and effective move-on plans for homeless households.
• Oversee the use of emergency and temporary accommodation, ensuring placements are appropriate and used for the shortest possible period.
• Monitor service performance, outcomes, statutory returns and quality standards, driving continuous improvement.
• Build and maintain strong partnerships with housing associations, health providers, probation services, social care teams, mental health services and voluntary organisations.
• Support safeguarding arrangements and ensure vulnerable households receive appropriate interventions and support.
• Contribute to service development, policy implementation, performance management and strategic housing priorities.
• Act as the senior escalation point for complex, sensitive and high-risk homelessness cases.

About You

To succeed in this role, you will be an experienced housing professional with strong leadership skills and a passion for helping people facing homelessness.

You will have excellent knowledge of homelessness legislation and experience of supporting staff to deliver high-quality…