Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Lyndhurst, OH

Replies within 24 hours

• Health stipend
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency has proudly served the community for the past 10 years with a close-knit team of three professionals who genuinely enjoy working together and supporting one another. I graduated from Penn State with a degree in Finance and went on to earn my MBA. Beyond the office, I’m active in my church and believe in leading with integrity, compassion, and a service-first mindset — values that are reflected in how we take care of our customers and each other.

Our culture is family-oriented, collaborative, and anything but corporate. We’re a small, tight-knit unit where everyone has a voice and works together to succeed. I’m hands‑on in the office, offering one‑on‑one training and support to ensure each team member feels confident and prepared to grow. We offer $150 toward health benefits and a supportive, flexible environment where teamwork and personal accountability go hand in hand.

The best part about working here is the accessibility and closeness between the agent and the team — you’re never just a number; you’re part of the family.

We’re looking for friendly, outgoing, and motivated individuals who enjoy connecting with people and take pride in helping others — someone who’s ready to be part of a team that truly values trust, collaboration, and growth.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Chad Fields - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $35,000.00 - $40,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions concerning their employees.

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none