Emerging Store Manager

Overview

Emerging Store Manager role s position involves leading customer service and front-end operations, supporting store and pharmacy operations, and driving store performance.

• Supervise customer service associates and designated hitters; manage front-end operations and support overall store operations in collaboration with the Store Manager.
• Lead and manage store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure engagement and accountability.
• Engage customers and patients, resolve complaints, provide coaching and training to improve front-end and pharmacy customer service, and pursue solutions that exceed expectations.
• Collaborate with external partners to support community outreach and pharmacy operations; leverage data and team input to make fact-based decisions and monitor impact.
• Supervise store cash handling, inventory (front end and pharmacy), pricing changes, and adherence to inventory procedures; ensure safety, security, and compliance with company policies and applicable laws and regulations.
• Ensure store interior and exterior are clean, well-maintained, and that systems and software are understood by team members; respond to emergencies as needed.
• Coordinate with Store Manager and District Manager to implement operational feedback and maintain high standards of store presentation and performance.

• Independently analyze financial and performance data; create action plans to achieve business deliverables.
• Use operating statements and KPIs to drive improvements; identify sales opportunities and growth initiatives in collaboration with the Store Manager.
• Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.

• Lead and train team members; provide coaching, development, and performance management; handle discipline and, when appropriate, termination decisions.
• Assign responsibilities, set goals, monitor performance, and recognize achievements; build talent pipelines and staffing plans to ensure store coverage.
• Ensure compliant recruitment, record retention, and training aligned with company policy and laws; foster accountability through clear expectations and performance management processes.

• Complete Store Manager learning and development program; pursue required courses and certifications as directed by leadership.
• Monitor personal performance, seek feedback, and maintain an Individual Development Plan; obtain and maintain required licenses as applicable.

• Maintain regular communication with the team through one-on-one discussions and group meetings; respond to questions and concerns promptly.
• Assist Store Manager in planning and communicating company and store strategy.

• Bachelor’s degree with a solid academic record, or satisfactory completion of Walgreens Community Internship Program, or High School Diploma/GED with two years of supervisory experience (no direct reports required).
• Demonstrated leadership, professional ethics, self-motivation, strong communication, and business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training within 12 weeks of start date (for ESM role placed on/after June 1, 2021).
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule including extended days, evenings, and weekends; willingness to relocate if promoted to Store Manager; ability to transfer within Walgreens assets in the same hiring area.

• Bachelor’s degree preferred.
• Internal candidates: management experience across front-end and pharmacy; external candidates: business majors or retail/food industry experience.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is provided to promote pay transparency and equal employment opportunities  current salary range for this position is $45,000 - $71,550; actual offer depends on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits information, please visit: