Retail Service Specialist

Retail Service Specialist

AAA Auto Club Enterprises is seeking a Retail Service Specialist to work in a sales and service environment, cross‑selling and upselling products while delivering excellent customer service.

• Greet all members and customers, determine their need and provide Legendary Service
• Provide DMV vehicle license, registration and notary services
• Reach sales and service goals (and earn incentives!) for multiple AAA products and services
• Preparing and providing Trip Tik® travel routings, marked road maps, tour books, and other travel‑related materials
• Issue passport photos
• Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer
• Make hotel and car rental reservations for members and provide travel destination information

• Experience in retail sales, banking or similar customer service/sales environment
• Proven ability to exceed assigned sales or service quality goals
• Must be able to obtain and maintain valid notary license
• Experience with Microsoft Office basics
• Ability to work overtime, including Saturdays
• Ability to travel locally when necessary
• A high school diploma or GED

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Cleveland, OH – Salary: $ – $

AAA is an Equal Opportunity Employer. All of Us!