Customer Service Associate

Customer Service Associate –
Winn‑Dixie

Location: Retail Grocery Location

Position Overview: The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service at the desk and through media services in accordance with company guidelines, policies and procedures. The role will satisfactorily resolve customer concerns or escalate them to the appropriate level of management.

Primary Responsibilities & Accountabilities:

• Provide continuous attention to customer needs; greet, assist and thank customers promptly, courteously and friendly.
• Address customer issues or complaints and resolve them to full customer satisfaction immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of front-end operations and stay current on policy changes to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance is performed.
• Troubleshoot problems with front-end equipment via self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front-end products; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customer shoplifting, unauthorized markdowns, property defacement or any action that is illegal or against company policy.
• Perform other job-related duties as assigned.

Qualifications – Minimum:

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred:

• Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with a positive business impact.
• Possess a proficient working knowledge of office, front-end systems and equipment.
• Possess proficient computer skills.
• Demonstrated ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.

Required Behaviors:

• Lives the Values by embracing the essence of the company and demonstrating a commitment to the company’s goals and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven, showing passion for the business and delivering results consistently.
• Customer-orientated by passionately demonstrating that the customer comes first… always putting the customer’s needs above all else.
• People‑passion through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities:

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.

Job Tag: #WD

Entry level

Full-time

Other

Retail