Clerk V, Admissions and Enrollment

North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston.

Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).

Clerk V, Admissions and Enrollment (2 positions available)

Grade 15, AFSCME Unit position, 37.5 hours/week

SALARY: $2,152.54 biweekly, ($55,966.04 per year) with fringe benefits. At this time, the College is not providing sponsor ships for Visas. Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts.

GENERAL STATEMENT OF DUTIES: Responsible for creating a welcoming atmosphere within the Student Success Center.. Assists students in understanding and completing procedures for both credit and noncredit enrollment, such as: applying for admission, change of program requests, registration and add/drop, request for transcript(s), and enrollment verification. Gathers required student documentation, assists in the management of student files, and completes data entry and monitors records in an integrated Student Database system.

Interacts with students, the public and College faculty and staff.

ESSENTIAL FUNCTIONS:

• Provide customer service to students and parents by phone, in person, via email, and virtually via Centro Hub, by answering questions and advising customers on all aspects of student services
• Determines service needs according to established office policies and provides direct service or refers students appropriately to professionals within the center or around the college.
• Assists prospective and enrolled students in admissions, and records processes; assists students in use of the student portal, Gmail, and other online services.
• Scans and indexes student records.
• Interacts with the Enrollment Team to organize and process documents relevant to students' admission, retention and graduation.
• Participates as an active member of the Student Success Center in the planning and delivery of comprehensive services to students.
• Participates in specialized activities such as recruitment events, Orientation, and Commencement, as assigned.
• Responsible for participating in cross training fellow staff members
• Provides excellent customer service and works with the Admissions and Recruitment Office, Student Support and Advising, and Student Financial Services to increase access to the College and reach the College's enrollment goals.
• Monitor and respond daily to correspondence received on department/divisional e‑mail accounts and voicemail inboxes.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation and mail distribution.
• Collects and processes documents such as change of program forms, registration forms, withdrawals, enrollment verifications, transcript requests, name changes, etc.
• Processes admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and confirming that…