Service BDC Agent

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2 days ago Be among the first 25 applicants

This role is provided by Pride Chevrolet. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$40,000.00/yr - $55,000.00/yr

As a Service BDC Agent, you will be the voice of our service department. You will speak with customers, schedule service appointments, assist with follow-ups, and ensure every guest receives the positive, welcoming experience the Pride family is known for. Success in this role comes from patience, professionalism, and consistency — not prior industry experience. We provide complete training.

• Answer inbound service calls promptly and professionally.
• Make friendly, outbound follow‑ups for maintenance, recalls, and customer satisfaction.
• Build rapport through warm, confident, and clear communication.
• Schedule service visits accurately in the CRM.
• Confirm appointment details, transportation needs, and expectations.
• Provide advisors with complete and accurate customer notes.
• Contact customers after their visit to ensure satisfaction.
• Maintain consistent outreach for overdue maintenance and declined services.
• Support the dealership’s mission to deliver an exceptional service experience.
• Document each customer interaction thoroughly.
• Stay disciplined in daily follow‑up routines.
• Keep communication records organized and complete.

• Warm & Personable – enjoys talking with people and making them feel valued.
• Patient & Steady – calm under pressure, comfortable with routine, and consistent in day‑to‑day activity.
• Organized & Reliable – takes pride in accuracy, follow‑through, and dependable performance.
• Positive & Coachable – open to learning, receptive to coaching, and eager to grow within a structured system.
• Energetic on the Phone – communicates with clarity, empathy, and an upbeat tone.

• Up to $55,000 annually (Hourly Pay + Monthly Bonus).
• Full training provided.
• Advancement opportunities within a respected, community‑focused dealership group.
• Supportive, team‑oriented culture.
• Benefits package.

Pride is a trusted, community‑minded dealership family with deep local roots in Lynn. Our customers appreciate the personal attention, and our team members value the stability, support, and long‑term opportunities that come with being part of a family‑owned organization. You’ll work in a positive environment where consistent communication and customer care truly make an impact.

If you’re looking for a stable, people‑focused role with meaningful growth potential — and a team that truly values your contribution — we’d like to meet you. Apply today and build your career with Pride Motor Group.

• Entry level

• Full‑time

• Sales and Business Development
• Motor Vehicle Manufacturing

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