EDI Specialist

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch-made stocks, hand-chopped herbs, and only the highest-quality ingredients, complemented by cutting-edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

Job Summary

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior support role. Working directly alongside our EDI Specialist, you will assist in the day-to-day operation, monitoring, and continuous improvement of our Electronic Data Interchange environment — including our SPS Commerce platform, ROSS ERP integrations, and trading partner connections. In addition to traditional EDI support, this role has a forward-looking component: you will actively participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data processing.

Key Responsibilities

EDI Operations & Support

Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist.

Assist in configuring and maintaining EDI connections and document types within SPS Commerce.

Support the EDICOPY.BAT and AutoFTP file sync processes between production servers; elevate persistent failures promptly.

Perform testing and validation for new trading partner onboarding and document type additions.

Respond to internal inquiries from Customer Service, Shipping, and Finance related to EDI order discrepancies, routing issues, and document exceptions.

Maintain and update documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base.

Communicate with trading partners (e.g., Walmart, US Foods, Sam's Club) and third-party vendors (SPS Commerce, B2BGateway, Aptean/Ross) to coordinate testing, issue resolution, and onboarding tasks.

Track open items and follow up on pending setups or corrections with external EDI teams.

AI Development & Automation

Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks — such as exception triage, error categorization, and order discrepancy detection.

Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.

Develop and refine AI prompt workflows and scripts (Python or Power Automate) to reduce manual intervention in daily EDI processing.

Support testing and iteration of AI-generated automations before production deployment.

Help document AI tool configurations, training inputs, and usage guides for team adoption.

Experience

Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or…