Technical Services Specialist - Brand & Product Compliance

Job Location:

Lynn Plant - Lynn, MA 01901, Salary Range: $29.00 - $36.00 Hourly, This role can be based out of our Lynn, MA or Savage, MD factories!!

The Technical Services Specialist — Brand & Product Compliance executes customer and product-compliance activities from bid and development through launch and post-launch change control. The role is the primary execution resource for customer portals, current specifications, supplier and raw-material setup, claims and certifications, customer-specific validations, and supporting technical documentation.

• Prepare bid sheets, questionnaires, customer forms, technical packages, and product specifications.
• Maintain current customer-approved information for ingredients, suppliers, packaging, claims, certifications, quality characteristics, shelf life, and legal statements.
• Provide documentation back to customers through approved portals and maintain cross-references to internal records.
• Manage portal entries, specification status, retailer/co-manufacturer specification setup, migrations, and version control.
• Review recipes, materials, product changes, and PCOs for customer, brand, compliance, and documentation impacts.
• Coordinate customer-required nutrition or raw material testing, product verification, and sensory/specification entry and alignment to internal specifications.

• Bachelor’s degree in Food Science, Food Safety, Nutrition, or a related field; equivalent relevant experience may be considered.
• Three or more years of experience in technical services, food quality, regulatory, product development, or customer quality.
• Experience reviewing specifications, recipes, labels, customer requirements, and technical documentation.
• Experience with ERP, product-lifecycle, customer-portal, document-control, or project-management systems.
• Strong attention to detail, organization, follow-through, and written communication.

• Customer specifications and supporting files are complete, approved, current, and accurately reflected downstream.
• Portal, supplier/material, claims/certification, validation, and system records are accurate and traceable.
• Technical prerequisites and timeline risks are identified early, routed to the correct owner, and executed without timeline extension.

• Model and support Kettle Cuisine’s Core Values and safety culture.
• Develop individual team members and their careers.
• Create a culture of accountability and performance.
• Drive a focus on quality assurance and continuous improvement.
• Plan work, track results, and resolve issues.

• Self-directed, detail-oriented, and able to protect data integrity.
• Positive, collaborative, and able to build strong relationships across functions.
• Organized and able to manage multiple requests and deadlines.
• Strong analytical, problem-solving, and communication skills appropriate to the role.
• Willing to address difficult situations with patience and respect.
• Enthusiastic about food and committed to safe, high-quality products.