Leasing and Occupancy Specialist ; Cobbet Hill

Leasing and Occupancy Specialist I (Cobbet Hill)

Apply for the Leasing and Occupancy Specialist I (Cobbet Hill) role  position supports a 117‑unit mixed‑income residential community in Lynn, MA.

Pay range: $21.00 to $24.00 per hour. Final salary will vary based on responsibilities, location, experience, and other factors.

Schedule:

Monday through Thursday, part‑time 30 hours per week.

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects and follow up on prospect leads.
• Prepare lease documentation applicable to program types and complete move‑in paperwork and procedures.
• Maintain applicable databases, and ensure tour route, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents.
• Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable.
• Review, prioritize and distribute resident service requests as required.
• Assist with the planning and facilitation of property events or programs required by the mixed‑income program guidelines.
• Assist on‑site management with ensuring all marketing documents, supplies, reports, advertisements and web content are current and updated as necessary based on property, regional or corporate initiatives.
• Maintain relationships with area businesses, local housing offices, employers and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
• Remain current with local events and hiring trends that may have an impact on the property.
• Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
• Gather appropriate documents by program types for residency approval submission to the appropriate person or third‑party vendor for review and approval during application or recertification process.
• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.

• Bilingual in English and Spanish.
• High school diploma or GED equivalent.
• 1‑3 years of relevant work experience.
• A current driver’s license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Experience with web‑based applications and computer systems such as Microsoft Office.
• Excellent customer service skills.
• Outstanding interpersonal and communication skills.
• Superb attention to detail.
• Ability to work under pressure.
• Ability to work with a diverse group of people and personalities.

• Associate’s degree.
• Prior experience working with Project‑Based Section 8 and LIHTC.
• NALP and SHCM certification.
• COS or TCS licenses preferred.
• Knowledge of Yardi or Real Page software.
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail or restaurant industry.

• Generous time off policies (including 11 paid holidays (12 for MA employees); generous accrued time off increasing with years of service; generous paid sick time; annual day of service; floating holiday)
• 401(k) plan options with a company match.
• Various comprehensive medical, dental & vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
• Long‑term disability and voluntary short‑term disability; basic term life insurance and AD&D; optional supplemental life insurance.
• Health expense reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), employee assistance program, & commuter and parking reimbursement options.
• Employee corporate discount programs (Verizon Wireless, Home Depot Pro, Staples, and more!).
• Flexible and/or hybrid schedules are available for certain roles.
• Employee relief program supporting employees with…