BDC Sales - Multilingual Encouraged

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Sales 321 Full Time Lynn, MA, US

Salary Range: $60,000.00 To $ Annually

Atlantic Toyota on the Lynnway in Lynn is looking to add high energy Client Care Specialists to our Business Development Center (BDC). Previous auto sales experience is NOT required, but BDC, or call center is a PLUS.

The BDC Rep focuses on increasing the sales traffic of the dealer by handling inbound sales calls and making outbound calls which produce solid and specific appointments for the sales department. The BDC Rep acts as the essential communications link between the customer and the dealership. Must be friendly, patient, enthusiastic and a self-motivated team player with outstanding communication skills, a positive attitude and an excellent work ethic.

Duties & Responsibilities:

• Mastering training materials provided by Atlantic Toyota, including all/if any phone scripts
• Following the BDC scripts and guidelines on all inbound & outbound calls.
• Ensuring all internet leads and call are answered promptly and professionally letting each customer know that they are our number one priority.
• Communicating with the client/customer until they are ready to set an appointment and visit the dealership.
• Answering all phone calls immediately, answer customer questions and set and confirm appointments to visit dealership
• Consistently making a minimum number of calls per day.