Clinical Case Manager; Housing

Clinical Case Manager (Housing)

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We’re committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities.

Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

The Housing Case Manager is responsible for supporting individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, establishing community relationships, and accessing internal resources as needed.

Schedule: Monday–Friday 9:00 am–5:00 pm (40 hours) for full time.

• Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
• Collect tenant rents and follow through on late rent collections including distribution of notices; submit rents to Bridgewell financial services department.
• Conduct apartment inspections quarterly and/or as situation may warrant; generate correspondence/reports for supervisor and follow-up letters to tenants as needed.
• Mediate with Property Manager common in-house disputes between tenants.
• Report maintenance needs reported by the tenant to Bridgewell Facilities Department in a timely manner.
• Provide support to individuals with completing HUD housing applications/education applications and other needs associated with housing and continuing education documents.
• Document housing progress for each tenant using HUD HMIS system and tier client medical records.
• Conduct individual and group informational/educational sessions focused on ensuring housing stabilization, housing challenges and other issues.
• Work with individuals on maximizing benefits and income including entitlements, work opportunities, and insurance management.
• Maintain required documentation according to HUD and all applicable regulatory standards.
• Maintain applicable core training certifications.
• Other duties as assigned.

• Preferred educational background:
  Associate’s Degree, or working toward a degree in a related field, or High School diploma or GED with a minimum of 2 years of successful employment within a housing and/or benefits maximization focused program.
• Experience managing individuals with substance abuse and mental health conditions.

• Knowledge of housing services, challenges, and resources within demographic area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
• Excellent organizational and problem‑solving skills.
• Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficient in using computer, word processing, spreadsheets, and internet navigation.
• Bilingual/bicultural preferred especially in Spanish or Khmer.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to climb stairs, must be able to lift and/or move up to 20 pounds, must have a normal range of eyesight with or without corrective lenses, and must have a normal range of hearing with or without corrective equipment.

• Excellent health benefits – medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday.
• A collaborative work environment that values new insight and personal contributions.
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley…