Lynn Housing Authority & Neighborhood Development

Lynn Housing Authority & Neighborhood Development Overview

Project Rise (also known as the SIEMER Project) is a collaboration between the Lynn Housing Authority and Neighborhood Development (LHAND), Lynn Public Schools (LPS) and the United Way of Mass Bay and Merrimack Valley (UW). The case manager will work within the LHAND Service Divisions and closely collaborate with the UW and the LPS Case Manager to deliver case management services to eligible clients.

Clients are Lynn residents experiencing housing instability and have at least one child registered at LPS.

• Provide holistic and comprehensive case management services to all clients including intake assessment, benefit assessments, goal setting, long term case management plan developments, progress monitoring, tenant education, advocacy, and referrals.
• Jointly maintain a caseload of approximately 100 families
• Meet with clients working toward stabilization as needed
• Connect and refer families to community resources and support the client through this process
• Input accurate and complete data into agency database
• Ensure accuracy and completion of all documents submitted on behalf of clients
• Limited assist with apartment search and contact with area landlords
• Maintain close contact with district schools social work staff
• Produce all required documentation such as client follow up, outcome evaluation, client/students contact sheets and evaluations etc. in a timely manner
• Complete and submit all required reporting
• Participate in regular staff meetings, training programs, supervisory sessions, and accept the responsibility of aiding the development of positive team relationships
• Engage in and expand outreach efforts to community service providers, resources, and networking meetings/events
• Adhere to all agency policy, procedures, and the professional code of ethics
• Other duties as assigned by supervisor

• Bachelor’s degree in social work or related field
• Knowledge and/or experience of community resources and counseling/social work practices with high-risk populations
• Experience working with persons in crisis preferred
• Excellent written and verbal communications skills, ability to establish rapport
• Ability to motivate others towards achieving goals
• Ability to work independently with strong sense of focus, task-oriented, non-judgmental, clear sense of boundaries
• A strong sense of respect and adherence to confidentiality involving both clients and fellow employees
• Ability to work in a variety of settings with culturally diverse families and communities, remaining culturally sensitive and appropriate
• Ability to legally operate a motor vehicle and provide own transportation
• Understanding of key policies, procedures, functions in the case management of housing insecure families
• Knowledge of issues facing housing insecure families and the ability to communicate with individuals of varying social, cultural, educational, and economic backgrounds
• Maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position interacts
• Familiarity with local service provider agencies preferred
• Ability to maintain tact and professionalism in crisis management procedures
• Highly developed customer service skills, computer literacy, excellent writing skills, ability to multitask and adaptability to ongoing changing environment

• One or more years’ experience in supporting families experiencing homelessness or related field
• Fluent in both English and Spanish

Job Type: Full-time

Pay:
From $55,000.00 per year

• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

• Monday to Friday

• Lynn, MA:
  Reliably commute or planning to relocate before starting work (Required)