Shipping​/Receiving Office Lead - 1st Shift

At the heart of our company is a deep passion for creating fresh, healthy, and artisan-quality food that brings people together. We honor the craft of artisan cooking, using scratch‑made stocks, hand‑chopped herbs, and only the highest‑quality ingredients, complemented by cutting‑edge technology. This allows us to deliver consistently safe, exceptional products on a large scale.

But it’s not just about the food. Our culture is built on principles that shape how we grow, both as individuals and as a team. One of our core values, Honoring Development, guides us to actively seek out, celebrate, and nurture one another’s talents, strengths, and interests. By fostering each other’s growth, we strengthen our relationships and capabilities, driving both personal and professional success.

We also believe in Honoring Each Other. We surround ourselves with passionate people who share our love for great food. Through mutual respect and collaboration, we create an environment where employees are empowered to thrive, building trusting, and rewarding relationships with our clients, partners, and one another.

If you’re looking for a place where your skills, passion, and ideas can flourish, we invite you to explore the opportunities available within our dynamic and supportive team.

Job Summary

The Shipping Office Lead ensures the safe, accurate, and efficient execution of shipping/receiving, billing, inventory, and third‑party warehouse activities. This position coordinates daily workload, supports service and inventory accuracy, and provides day‑to‑day direction, training, and accountability for two employees while serving as the primary operational contact for assigned shipping activities.

Role and Responsibilities

Adhere to and reinforce safe working practices at all times.

Lead daily start‑up activities, assign work, establish priorities, and monitor completion for two employees.

Conduct daily area checks for safety, quality, GMP, documentation, and process compliance; correct or elevate issues promptly.

Train, coach, and support employees on shipping procedures, systems, customer requirements, inventory controls, and safe equipment operation.

Coordinate the release of product from third‑party storage facilities for shipment or customer pickup, monitor transfers transactions and validates inventory readiness for reconciliations

Ensure bills of lading and all required shipping documentation are accurate, complete, and issued on time.

Enter ASN data and complete related system transactions when required.

Prepare shipments in accordance with customer‑specific shipping requirements in their portals.

Coordinate daily truckloads, shipment priorities, dock activity, and appointment schedules.

Communicate with carriers, third‑party warehouses, Planning, Customer Service, Transportation, and Operations regarding shipment status, shortages, delays, or changes.

Unload vehicles safely and efficiently when operational support is required.

Organize and prioritize daily pick orders to meet shipping schedules and customer commitments.

Perform and oversee cycle counts, inventory research, and reconciliation activities to maintain inventory accuracy.

Notify Planning and management of actual or potential product shortages and recommend appropriate next steps.

Complete and verify required records accurately and on time to ensure full traceability.

Follow and reinforce company Good Manufacturing Practices (GMPs), food safety standards, and quality requirements.

Maintain a clean, organized, and audit‑ready shipping / receiving office and work area.

Plan work in advance to reduce downtime, labor inefficiency, shipment delays, and service disruption.

Maintain accurate operational data, logs, and performance records.

Manage and verify Ross…