Sales Associate

Sales Associate, Holiday Seasonal, Lynnfield - Pottery Barn

Location:

Lynnfield, MA – Market St.

Employment type:

Part Time. Compensation: $18 per hour.

Schedule and Availability:

• Work 4 days per week, including weekends (Saturday & Sunday).
• Average 16 hours per week, with the ability to flex up to 24 hours.
• Work during clinic operating hours (as posted on website, subject to change).
• Commit to a schedule made 60 days in advance.
• Reliable commute to home clinic; periodically travel to other clinics for coverage.

Essential Functions

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow‑up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.

Operational Execution

• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.

Team Support & Peer Leadership

• Provide on‑floor coaching and real‑time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as point of contact for questions or issues during assigned shifts and elevate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.

Compliance & Safety

• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.

Marginal Functions

• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in‑clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Required Knowledge, Skills & Abilities Technical & Operational

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.

Interpersonal & Leadership

• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem‑solving abilities.
• Reliable, proactive, and accountable in daily execution.

Experience & Education

• Minimum 1–2 years of retail, hospitality, or service experience required.
• Leadership or keyholder experience preferred.

Must be at least 18 years of age to apply.

Travel as an Opportunity

Travel is not a requirement for this role but may occasionally involve providing support to neighboring stores during peak times or special events.

Flexibility as a Strength

This role requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of high‑volume clinic environments. Provides opportunities to lead during peak times, oversee key events, and support new initiatives.

In-Person Connections

The Sales Associate role is an on‑site role, requiring a strong presence during assigned shifts to lead operations, engage with clients, and support team success.

Employee Benefits & Perks

• Skin Laundry Employee Treatment & Product Discount Program.

5 Ways We Give Back to You

We are committed to your growth. Skin Laundry has a roadmap that makes your success and development guaranteed—provided you are willing to put in the work.

Work/Life Balance

We believe that all our team members should be cared for as a HUMAN first and foremost. We have an extensive Holiday Policy and are working relentlessly to release new initiatives that support your mental health in and out of work.

You Will Be Led, Not Managed

The days of being managed are over. Success comes from working alongside a People Leader who supports and uplifts, not criticizes.

Speak Up Culture

Your voice is heard and…