Customer Service Administrator

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Crane Aerospace and Electronics has an exciting opportunity for a Customer Service Administrator at our Lynnwood, WA location. This is an on‑site position.

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). This facility delivers industry‑leading aerospace & defense power and fluid solutions. Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all‑electric aircraft.

You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains.

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers, Customer Account Managers and Regional Sales Managers as required, including pre‑award or post‑award activities. The role ensures appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable.

The role is expected to develop and nurture critical business relationships with our strategic/key customer accounts. The position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

• Review and negotiate customer purchase orders for compliance with Crane policies and applicable export and/or government regulations.
• Resolve complex customer issues and maintain customer accounts of significant value to the company.
• Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost‑effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations.
• Prepare timely responses to customer requests for quotes (RFQ) by establishing pricing and delivery commitments to customers through the use of Crane pricing and approval policies.
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers.
• Partner with the Regional Sales Managers, business managers and Customer Account Managers, including the ability to locate and interpret Contracts or Long‑Term Agreements as applicable.
• Support accounts receivables to address past‑due payment issues for assigned customer base. Make recommendations on suggested customer credit terms and limits to the Customer Account Managers/Regional Sales Managers and finance.
• Process warranty returns and ensure timely processing to support customer requirements.
• Establish and grow relationships with our strategic customer base by providing accurate and timely status of shipments through a variety of means such as daily/weekly telecoms, Web Ex and face‑to‑face meetings.
• Administer customer web‑based portals as required to support the disposition of returned goods and associated transactions such as debit/credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications.
• Collaborate with demand management and Regional Sales Managers/Customer Account Managers on identifying and driving accurate customer forecast for strategic customers. This includes managing forecast in ERP to obligate material commitments and Crane sales plans.
• Ensure applicable export compliance requirements are adhered to.
• Validate…