Professional Services Consultant

From screening to research and development, Lunit is transforming how the world advances cancer detection — boldly, intelligently, and with humanity at the core.

We build trusted partnerships with clinicians, health systems, and companies worldwide to deliver validated AI solutions that enhance clinical confidence, accelerate discovery, prioritize precision care — and bring the future of cancer diagnostics within reach.

To find out how you could contribute to our mission to conquer cancer as a Professional Services Consultant please read on.

The Professional Services Consultant serves as a strategic clinical, operational, and AI advisory partner to healthcare organizations implementing, optimizing, and governing Lunit's breast health and AI-enabled solutions. Working closely with clinical leaders, screening programs, AI governance stakeholders, and executive teams, the role provides workflow analysis, implementation planning, operational consulting, education, change management, and value realization services to drive successful technology adoption, improve operational performance, support regulatory compliance, and enhance patient care outcomes.

As a subject matter expert, the Professional Services Consultant guides customers throughout the solution lifecycle, from pre-sale consultation and business case development through implementation, go-live, adoption, governance, ongoing optimization, and value measurement. Partnering with Sales, Customer Operations, Customer Success, and Product teams, the role helps customers align technology capabilities with organizational goals, establish effective AI governance and operational frameworks, maximize the value of their investment, and advance breast health, early cancer detection, and responsible AI initiatives.

• Lead customer implementation and optimization engagements by conducting workflow analyses, operational assessments, software configuration reviews, and program improvement initiatives that drive successful adoption and measurable outcomes.
• Assess customer requirements, system performance, workflows, and operational processes to identify opportunities for improved efficiency, quality, compliance, and clinical outcomes.
• Develop and deliver customer education programs, including application training, workflow coaching, workshops, webinars, onsite education, and supporting training materials, user guides, best practices, and implementation resources.
• Document customer engagements, findings, recommendations, training activities, performance metrics, and project outcomes while producing reports and communications that provide actionable operational and strategic insights.
• Perform quality assurance and operational reviews of customer environments, including system configurations, workflows, integrations, licensing, reporting, and related business processes.
• Assist customers with regulatory, accreditation, and compliance readiness activities, including MQSA, ACR, AI governance requirements, audit preparation, disclosure requirements, policy development, and supporting documentation.
• Conduct AI readiness, maturity, and gap assessments to evaluate organizational, operational, technical, governance, and compliance preparedness for AI deployment and ongoing adoption.
• Partner with customer leadership teams to establish AI governance frameworks, oversight processes, operational policies, documentation standards, governance committees, and stakeholder alignment strategies.
• Support customers pursuing AI recognition, accreditation, or governance initiatives through readiness planning, framework development, gap assessments, documentation reviews, and compliance recommendations.
• Develop customer-specific value realization…