Account Specialist
Job in
Lynnwood, Snohomish County, Washington, 98037, USA
Listing for:
University Mechanical Contractors, Inc (UMC)
Full Time
position
Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 32 - 38 USD Hourly
USD
32.00
38.00
HOUR
Job Description & How to Apply Below
UMC
Location: Lynnwood, WA
Starting Salary Range: $32 - $38/hour - depending on experience
Classification: Non-Exempt
Must be eligible to work in the U.S.
- Sponsorship not available
Position Overview Provide service client relationship and account leadership for all assigned Service Agreement accounts. Improve and maintain client satisfaction through regularly scheduled (proactive) on‑site meetings and performing customer care activities. Increase the amount of UMC Services we provide, adding equipment, additional properties and other UMC lines of business with assigned accounts. Simplify the process for customers by being their sole point of contact for all issues related to the account.
Support the efforts of the Service department to achieve its annual revenue, margin, and safety goals.
Key Responsibilities Develop and maintain excellent client relationships through outstanding, proactive customer service. Responsible as primary point of contact for assigned accounts.Onsite visits minimum of once a month.Provide account leadership to become the clients mechanical preferred provider.Ensure budgets are established, tracked, and reported for all Service Agreements (SA), Quick Response (QR), and Recommended Repairs (RR) Work Orders and projects.Identify Service project opportunities and provide leads to Project Managers.Identify upselling and cross‑selling opportunities.Control all purchases for assigned accounts. Order all parts, supplies, materials, equipment, consumables, tools, and stock for Work Orders, projects, and fleet "vehicle warehouses."Setup new contracts in either Vista or Build Ops.Lead Turnover meetings (internal) for SA's, QR's, and RR's.Lead Kickoff meetings (external) for SA's, QR's, and RR's.Provide SA reviews and renewals.Review estimates out of North Boundary and ensure their accuracy and agreement with technicians prior to being submitted to the client.Provide SA Addendum estimating, proposal, and turnover (internal).Lead equipment condition report development and presentation with the client with input from the Lead Technician.Lead operational assessments activities including report presentation.Create, review, and submit invoicing for SA's, QR's, and RR's.Follow‑up on collections of outstanding invoice payments.Review and complete approval of purchase orders and subcontractor invoices, for all SA's, QR's, and RR's Work Orders or projects.Lead Customer CARE survey, report, and meetings.Plan, coordinate, and lead client relationship building engagements such as lunches, dinners, special events, and other as approved annually at the time of budget.Ensure compliance with UMC Safety Program on all jobsites.Regular attendance and promptness are considered part of each employee's essential job functions.Secondary Responsibilities
Attend client networking events.Attend company sponsored events with customers.Required
Skills and AbilitiesProactive approach to service & client satisfactionUnderstanding of HVAC & Plumbing functions.Excellent communication skills including active listening.Service-oriented and able to resolve customer grievances.Proficient computer skills with the ability to learn new software.Preferred
Education and Experience AA or three (3) years customer service job experience (or equivalent) preferred.Customer service experience required.Required Licensing and Certifications
Valid driver's license and satisfactory driving record.Affirmative Action
UMC is committed to a culture of inclusion and connectedness. The collective sum of the individual differences, life experiences, knowledge, innovation, self‑expression, and talent that our employees invest in their work represents who we are as a company and what we believe in. In recruiting for our team, we welcome the unique contributions that you can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs.
EEO
Policy
UMC's policy on equal employment opportunity prohibits discrimination based on race, color, sex, national origin, citizenship or…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
