Customer Service Representative

Overview

Join to apply for the Customer Service Representative role at WaFd Bank
. USD $21.00/Hr – USD $24.20/Hr. Want to help strengthen your community’s financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over… WaFd Bank is hiring a Customer Service Representative (CSR).

WaFd Bank has been a financial leader for over a century, serving consumers and business clients across nine Western states.
Our company motto is Love What You Do…Make A Difference! If you want to work for an employer of choice that provides a highly engaged work environment where value is placed on simply being kind to our clients and one another, start a professional career with Monday through Friday work hours and weekends off, and grow within a company that promotes from within, this is the opportunity for you.

As a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

• A smile and great attitude
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with clients and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and adapt to change
• Adhere to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service; kindness is also essential

• High school diploma or approved equivalent
• Basic math skills, 10‑key and keyboarding
• Proficiency in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook
• Well‑developed smartphone and digital‑channel skills
• Organized with excellent communication skills and a personable attitude

• Previous work in retail, consumer service delivery, or client relations

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Generous 7% 401(k) employer matching*
• Paid parental leave
• Life and AD&D insurance
• Long‑term disability
• Tuition reimbursement
• Employee assistance programs
• Pre‑tax health and dependent‑care spending plans

We are committed to Equal Employment Opportunity and affirmative action, ensuring all hiring and personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability, in accordance with applicable federal regulations. Assurances are also made for accommodations for individuals with disabilities. If you need a reasonable accommodation, please contact us at .

• Entry level

• Full‑time

• Other
• Banking