Customer Service Admin

Position: Customer Service Admin I
## Customer Service Admin IApply:
Onsite:
Lynnwood, Washington:
Full time:
Posted Today:
JR102522
** Crane Aerospace and Electronics
** has an exciting opportunity for a
** Customer Service Admin
** at our
** Lynnwood, WA
** location.  
** About Crane:*
* ** Crane Aerospace & Electronics
** supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).  Located in the epicenter of United States aviation manufacturing, our Crane Aerospace & Electronics Lynnwood, Wash., facility delivers industry-leading aerospace & defense power and fluid solutions.

Our products are rugged enough to fly 5 billion miles from Earth on NASA’s New Horizons spacecraft and innovative enough to be featured on Eviation’s Alice all-electric aircraft. You’ll join a group of aerospace professionals committed to engineering excellence and work in a community tucked between the idyllic Puget Sound and Cascade Mountains. Start the next chapter of your career with Crane Aerospace & Electronics!

*
* Essential Functions:

*** Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
* Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
* Support accounts receivables to address past due payment issues for assigned customer base
* Process warranty returns and ensures timely processing to support customer requirements
* Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
* Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
* Ensure applicable export compliance requirements are adhered to
** Eligibility Requirement:
** This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).  
** Non
- Essential Functions:

*** Accurately manage internal databases or CRM tools as applicable
* Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
*
* Minimum Qualifications:

**
* ** Experience**: 0-2 years of relevant work experience
* ** Knowledge:
** Understands fundamental concepts, practices, and procedures of business     administration; A basic understanding of pricing principles, how to research invoices,    payments, and debits.
* ** Skills/Abilities**:
Knowledge of ERP;
Knowledge CRM;
Ability to work collaboratively with     employees within department and across functions;
Demonstrated ability to convey     information and analysis clearly as needed to customers;
Demonstrated outstanding     organizational skills;
Demonstrated ability to solve routine problems;
Microsoft Office skills (Word and Excel);
Customer friendly and responsive with a view to providing customer satisfaction;
Strong communication skills including phone and email
* *
* Education/Certification:

** High School Diploma
* ** Eligibility Requirement:
*** This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in…