IT Helpdesk Technician

Job Description

Succurri is a fast growing locally owned IT Business Solutions Provider. We provide all IT‑related support services for small to medium size businesses across the western United States.

• Recent graduates who will be cross‑trained in our hardware department and help‑desk support.
• Future growth opportunities in our project team, cybersecurity team, network engineer path, or support management.
• The Service Desk Technician is responsible for handling first‑level support of service requests.
• Responsibilities include workstations, servers, printers, networks, and vendor‑specific hardware and software.

• IT support for Microsoft’s core business applications and operating systems.
• Support of disaster recovery solutions.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
• Monitor remote monitoring and management system alerts and respond through service tickets.
• Maintain and review system documentation in Connect Wise.
• Communicate with customers as required, keeping them informed of incident progress and notifying them of impending changes or outages.

• Improve customer service perception and satisfaction.
• Fast turnaround of customer requests.
• Work effectively in a team and communicate clearly.
• Coordinate with the Service Desk Dispatcher to ensure requests are routed properly.
• Escalate service requests that require engineer level support.
• Enter time and expenses in Connect Wise as they occur.
• Complete Connect Wise University training materials and blueprints.
• Enter all work as service tickets into Connect Wise.

• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills such as telephony, communication, active listening, and customer care.
• Diagnostic skills for technical issues.
• Ability to multi‑task and adapt to changes quickly.
• Technical awareness to match resources to technical issues appropriately.
• Service awareness of all organization’s key IT services being supported.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Typing skills to ensure quick and accurate entry of service request details.
• Self‑motivated with the ability to work in a fast‑moving environment.

Starting at $45,000, PTO, fully paid health benefits, and a 401(k) retirement plan.

Succurri is a trusted IT solutions provider specializing in managed IT services, cybersecurity, cloud solutions, network management, and business process automation. With offices in Everett, WA;
Kalispell, MT; and Mesa, AZ, we deliver dependable technology and top‑tier customer care to businesses across the region. Our mission is to empower clients with reliable, secure, and efficient IT environments so they can focus on what they do best, treating every client like family and protecting their information with the highest standards of privacy and professionalism.

Entry level

Full‑time

Information Technology