Business Systems Administrator

At Lunit, we’re on a mission to prevent advanced-stage cancer. The Business Systems Administrator is responsible for managing, configuring, supporting and continuously improving Lunit’s commercial business applications and related workflows, with a primary focus on Salesforce CRM, Salesforce CPQ, Churn Zero, and integrations with other business systems.

The Business Systems Administrator understands commercial business systems and processes, can independently own and improve multiple applications, and is comfortable troubleshooting, learning new technologies, and identifying opportunities for improvement. When this role is successful users have access to the right information at the right time to best support Lunit’s efforts to deliver exceptional sales and customer service. The Business Systems Administrator is naturally curious, enjoys solving problems, has the business acumen to understand the “why” behind assignments, and is excited to learn how commercial systems work together.

While experience with Lunit’s specific platforms is valuable, we place equal importance on initiative, adaptability, sound judgment, and a demonstrated ability to learn new technologies.

• Independently administer, maintain, troubleshoot, and optimize Salesforce and related commercial business applications, ensuring reliability, data accuracy, and alignment with evolving business needs.
• Support and improve integrations between Salesforce and other commercial platforms, including Churn Zero, Hub Spot, Smartsheet, and other applications. Investigate data synchronization issues, maintain data integrity, and identify opportunities to reduce manual processes and system silos.
• Own the ongoing administration, configuration, maintenance, and enhancement of Salesforce CPQ, including product catalog updates, pricing changes, quoting workflows, troubleshooting, and continuous improvement, while ensuring business continuity.
• Partner with Customer Success to administer, maintain, and optimize Churn Zero, with a focus on technical administration, system integrations, data integrity, automation, and enabling new functionality that supports customer lifecycle management.
• Proactively identify operational inefficiencies and opportunities to improve existing workflows, implement automation, and enhance system functionality.
• Take ownership of unfamiliar technical challenges, independently researching, testing, troubleshooting, and implementing solutions. Demonstrate resourcefulness, intellectual curiosity, and a willingness to learn new technologies.
• Serve as a primary point of contact for commercial business systems, partnering with Sales, Customer Success, Marketing, Finance, and Customer Operations to understand business needs, prioritize support requests and enhancements, recommend solutions, and communicate timelines and expectations.
• Respond to requests with professionalism, empathy, urgency, and clear communication, while setting realistic expectations.
• Maintain clear documentation of system configurations, integrations, recurring processes, and troubleshooting procedures to ensure effective knowledge transfer and operational continuity.
• Collaborate with other Business Systems team members to establish technical standards, share knowledge, review system configurations, and provide technical guidance and support to junior colleagues as the team grows.
• Proactively conduct system maintenance, updates, and monitoring. Participate in security reviews, health checks and business continuity planning.

• 3+ years of experience as a hands‑on individual contributor administering, configuring, supporting, or implementing business applications in a professional environment.
• Bachelor’s…