Insurance Claims Advocate

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Acrisure is a global fintech leader that empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. Our affiliation with 19,000 colleagues in more than 20 countries has fueled growth from $38 million to almost $5 billion in revenue over the last twelve years.

This role focuses on managing the claims process from beginning to end, working closely with clients, insurance carriers, adjusters, claimants, and underwriting staff. Claim Advocates apply company policies and procedures to complete assigned tasks and maintain high standards of service.

Claim Advocates handle the claim process from start to finish, working closely with the client, insurance carrier, adjuster, claimants, and underwriting colleagues. They apply company policies and procedures, maintain knowledge of industry practices, and work to deliver timely resolutions.

• Assist agency clients in reporting and monitoring commercial & personal lines claims, including taking initial loss notices, sending loss notices to insurers, communicating with insured on adjuster assignments, tracking claim payments, and following the claim until closed.
• Conduct initial reviews of claims for coverage questions, review denials for accuracy, and act as liaison between insured and adjuster.
• Serve as contact for adjuster and insured for claim‑related issues.
• Refer complex coverage questions to Risk Manager.
• Secure loss runs from carriers and prepare claims information for presentations.
• Resolve customer claim issues in coordination with Account Executives and Producers to reduce E&O exposure.
• Provide claims packets to customers and prospects.
• Read policy forms, understand coverage, and question carriers when necessary.
• Evaluate and challenge claim reserves in accordance with industry knowledge.
• Cooperate with counsel for suits or trial.

• Active Property & Casualty license or ability to obtain within 60 days of hire.
• Excellent verbal and written communication skills; strong interpersonal skills across all levels.
• Ability to work independently and achieve high‑level products within time constraints.
• Team player to achieve goals.
• Proficiency in MS Office Suite.
• Applied EPIC experience a plus.

• High School Diploma;
  Associate degree or higher preferred.
• 3+ years of claim experience; industry experience preferred.

The base compensation range for this position is $23,000 - $28,000. Placement within the range is based on skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits support every dimension of your life — health, finances, family, future.

We’ve pledged over $22 million to community partners including Corewell Health, Helen DeVos Children’s Hospital, UPMC Children’s Hospital, and Blythedale Children’s Hospital.

We offer a comprehensive suite of benefits and perks, including:

• Physical Wellness: comprehensive medical, dental, vision, life, disability, fertility benefits, wellness resources, paid sick time.
• Mental Wellness: generous paid time off and holidays, Employee Assistance Program (EAP), complimentary Calm app subscription.
• Financial Wellness: immediate vesting in a 401(k) plan; HSA and FSA options; commuter benefits; employee discount programs.
• Family Care: paid maternity and paternity leave (including for adoptive parents), legal plan options, pet insurance coverage.
• …and so much more.

This list is not exhaustive. Eligibility and waiting periods may apply. Benefits may vary by subsidiary entity and location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting

Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.