Director of Operations

Are you a champion of operational excellence, skilled in transforming organizational processes into models of efficiency and effectiveness?

Can you navigate the intricate dynamics of a criminal defense firm, orchestrating synergy between legal teams, to align with our mission of client advocacy?

Do you excel at building a culture of collaboration and accountability, ensuring that every team member is engaged, empowered, and aligned with the firm’s goals?

Final question: When faced with a challenge, do you get excited or run away?

About the Firm:

Our firm's dedication to our clients and community is further exemplified through our comprehensive client communication strategies, including informative blogs and newsletters.

Job Description:

As The Law Offices of Lance R. Fryrear continues to grow, so does the need for stronger operational efficiency to support our expanding team and client base. The Director of Operations is a key leadership role designed to bring clarity to the chaos, refining workflows, optimizing internal processes, and fostering a culture of accountability and continuous improvement.

Responsibilities:

• Operational Oversight: Oversee and optimize the firm's day-to-day operations, ensuring effective management of case workflows and administrative processes.
• Team Leadership: Directly manage the team, fostering a collaborative and high-performing culture built on trust, accountability, and continuous improvement.
• Process Improvement: Assess the firm's unique operational needs to determine what processes and KPIs make the most sense.
• Training and Development: Conduct training sessions to educate staff on new processes and systems.
• Stakeholder
  
  Collaboration:
  
  Work closely with legal teams and leadership to ensure cross-functional processes are aligned with the firm's operational goals and client service standards.
• Performance Metrics and Special Projects: Develop and monitor key performance indicators related to operational efficiency, case management timelines, and staff performance.
• Bonus Program Development: Design and implement a performance-based bonus program for attorneys and case resolution.

Requirements:

• Experience: At least 3-5 years in operations management, with at least 2 years at the director level, preferably in a legal setting.
• Emotional Intelligence: High level of emotional intelligence with the ability to navigate complex interpersonal dynamics.
• Process Development and Implementation: Proven track record in creating, implementing, and driving transformative operational processes and programs.
• Strategic Thinking and Problem-Solving: Demonstrated ability to identify potential operational blind spots and preemptively devise solutions.
• Innovative Management and Communication
  
  Skills:
  
  Expertise in developing and implementing innovative management strategies and communication plans.
• Technology Proficiency: Strong understanding of current technological trends and tools relevant to operations management and legal practices.

What We Offer:

• Collaborative and Supportive Culture: We operate as a tight-knit, mission-driven team.
• Leadership and Growth Opportunity: Our firm is expanding, and so are the opportunities.
• Meaningful Work: We help people reclaim their lives.
• Unmatched Health Coverage: The firm provides a Platinum Regions health plan.
• Financial Protection: The firm offers long-term disability insurance and life insurance.
• Paid Time Off (PTO) & Sick Leave: PTO increases over time, with flexibility depending on experience and role.
• Unlimited Transit Pass: Enjoy fully covered transportation with an unlimited transit pass.

We are an equal opportunity employer and welcome applications from diverse candidates.