Sales Leader

Pandora is the world’s largest jewellery brand, designing, manufacturing, and marketing hand-finished jewellery made from high-quality materials at accessible prices. The company operates in more than 100 countries with over 6,500 points of sale, including more than 2,500 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs around 32,000 people worldwide and crafts its jewellery at two LEED-certified facilities in Thailand, using mainly recycled silver and gold.

The company is strongly committed to sustainability, aiming to reduce greenhouse gas emissions by 50% across its operations and value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and continues to grow its global presence and product offerings, which can be explored at

The Sales Leader is a full-time, on-site role based in Lynnwood, WA, responsible for driving store sales performance and delivering an excellent customer experience. This role oversees daily sales activities, supports a team of sales associates, and ensures that sales targets and key performance indicators are met or exceeded. Day-to-day responsibilities include coaching and training team members, modeling effective selling behaviors, and actively engaging with customers to understand their needs and recommend appropriate products.

The Sales Leader collaborates with store management on merchandising, store standards, and promotional execution, while monitoring performance metrics and providing feedback to the team. This position also supports scheduling, onboarding, and adherence to company policies and brand guidelines to maintain a positive, inclusive, and results-oriented environment.

• Strong communication skills, including the ability to provide clear feedback, motivate team members, and interact effectively with diverse customers and colleagues.
• Proven customer service skills with a focus on building long-term relationships, resolving concerns professionally, and creating memorable in-store experiences.
• Demonstrated sales skills, including consultative selling, upselling, and achieving individual and store sales goals in a retail or similar environment.
• Experience in training, coaching, and developing team members to enhance selling skills, product knowledge, and overall performance.
• Sales management capabilities, such as tracking KPIs, supporting schedules, contributing to staffing decisions, and helping lead daily store operations.
• Previous experience in retail, fashion, or jewellery sales is highly beneficial.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Basic proficiency with point-of-sale systems and standard office software.
• High school diploma or equivalent required; post-secondary education in business, marketing, or a related field is a plus.