Asset Protection Coordinator

Asset Protection Coordinator

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and works closely with store leadership and specialized divisions within the Asset Protection Department.

The APC monitors store activity, gathers information on theft and operational vulnerabilities, and assists in preventing theft while focusing on customer service. The APC wears specialized CVS store uniform as a deterrent to theft and does not perform operational duties such as unloading deliveries or manning a POS terminal.

• Provides attentive, friendly customer service—greeting customers, answering general questions, and assisting with opening and securing locked shelves and showcases.
• Moves throughout the store to monitor assigned activity that could cause loss of CVS Pharmacy assets/products. Communicates findings to Store Management and seeks guidance if theft is suspected, but does not apprehend suspected shoplifters.
• Inspects high‑risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in the Auror system and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

• Physical abilities to support the essential functions: able to stand and/or move throughout the store for the majority of work time; able to stoop, kneel or crouch; able to reach and grasp objects, including those on lower shelves; able to perform manual dexterity tasks such as applying security tags and using keys to open and close locks.
• Excellent observational skills, including the ability to recall and describe detailed facts and see and hear small print on labels, tags or containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Able to communicate effectively, both verbally and in writing; able to prepare and submit external theft reports and communicate with both Asset Protection and Store Leadership teams.
• Willing to work a flexible schedule that will include nights and weekends.

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
• External Theft Reporting and review potential links of habitual offenders in the Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
• Monitor store compliance with asset protection programs that prevent external theft, take corrective action and report findings to DAPL and Store Leadership – 10%

• High School Diploma or General Equivalent Development (GED)

Experience in retail loss prevention or a related field is required.

40

Full time

The typical pay range for this role is $0.00–$0.00. This range reflects the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on experience, education, geography and other relevant factors.

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