IT Team Lead

Job in France, Lyon, 69009, Lyon, Auvergne-Rhône-Alpes, France
Other locations: Candidates currently based in Lyon, Villeurbanne, Vénissieux, Bron, Saint-Priest, Oullins, Caluire-et-Cuire, Vaulx-en-Velin, Meyzieu, Vienne, Villefranche-sur-Saône and surrounding areas are encouraged to apply.

Candidates located elsewhere in France may also be considered if they are willing to relocate to Lyon before the start date.

Listing for: H-Tech Supports

Full Time, Contract position
Listed on 2026-08-17

Job specializations:

IT/Tech
Desktop Support, IT Infrastructure, IT Support

Salary/Wage Range or Industry Benchmark: 3000 - 3500 EUR Monthly EUR 3000.00 3500.00 MONTH

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Position: IT Team Lead- France/Lyon
We are looking for an experienced IT Infrastructure / Deskside Support Engineer to join our team in Lyon, France. The successful candidate will be responsible for providing L1/L2 deskside and end-user support, maintaining IT infrastructure, coordinating with internal IT teams and vendors, and ensuring smooth day-to-day IT operations.

This is a full-time, on-site position in Lyon and requires strong technical troubleshooting skills, excellent customer service, and the ability to work independently in a business-critical environment.

Key Responsibilities

Provide L1/L2 deskside and end-user IT support to employees and business users.
Diagnose and resolve hardware, software, network, printer, mobile device and peripheral issues.
Manage incidents and service requests through Service Now or other ITSM platforms.
Support Windows laptops, desktops, iPhones, iPads, printers, AV/VC and telephony equipment.
Coordinate with L2/L3 support teams, IT leads, vendors and external service providers.
Manage IT assets, inventory, equipment allocation, returns and disposal/e-waste.
Support procurement, leasing, equipment shipments and device deployments.
Manage mobile telephony, SIM cards, iPhone inventories and telecom partners.
Provide hands-and-feet support for data centre, networking, UPS, PACs and infrastructure equipment.
Maintain and update MDF/IDF rack elevation and infrastructure documentation.
Support endpoint security and compliance activities, including patching, antivirus, Bit Locker, Zscaler, Crowd Strike and related security technologies.
Provide IT support within GxP-regulated environments, including validated systems, backups, network connectivity and hardware/software troubleshooting.
Coordinate IT activities with internal stakeholders and third-party vendors.
Maintain accurate technical documentation, asset records and operational reports.
Support IT projects, equipment rollouts, deployments and infrastructure activities as required.
Provide on-call or out-of-hours support when required by the business.

Essential Qualifications

3+ years of professional experience in Desktop Support, Deskside Support, IT Infrastructure Support or a similar role.
Strong hands-on experience troubleshooting Windows operating systems, laptops, desktops and peripherals.
Experience supporting mobile devices, particularly iPhones/iPads and mobile telephony.
Experience with Service Now or another ITSM/ticketing platform.
Good understanding of TCP/IP, LAN/WAN, Wi-Fi, DNS, DHCP and basic network troubleshooting.
Experience supporting printers, scanners, AV/VC equipment and telephony systems.
Experience with IT asset management, inventory and equipment lifecycle management.
Exposure to data centre or infrastructure environments.
Understanding of endpoint security and technologies such as Bit Locker, antivirus/EDR, Zscaler and Crowd Strike.
Ability to coordinate effectively with L2/L3 teams, vendors, suppliers and business stakeholders.
Strong documentation and reporting skills.
Ability to work independently and manage multiple priorities.
Strong customer-service and communication skills.

Preferred Qualifications

ITIL certification or practical experience working within an ITIL environment.
Experience with GxP / regulated IT environments.
Experience working with validated systems.
Experience with Microsoft 365 / Azure / Active Directory or Entra .
Experience with data centre operations and structured cabling environments.
Experience with UPS, PACs and other infrastructure equipment.
Experience managing telecom providers and mobile device inventories.
Relevant Microsoft, CompTIA, Cisco or other IT certifications.

Language Requirements

Mandatory:

🇫🇷 Fluent French – required
🇬🇧 Good English – required

Required Language Skills:

French - Very good
English - Very good

Employment Type

Full-time
On-site
Permanent / Long-term Contract
Standard Business Hours
On-call support may be required

Work Environment

Professional enterprise IT environment supporting local users and business operations.
Primarily on-site at the customer location in Lyon, France.
Hands-on role involving deskside support, IT infrastructure, hardware, networking and end-user equipment.
Regular interaction with users, IT teams, L2/L3 engineers, vendors and business stakeholders.
Fast-paced environment requiring strong ownership, communication and problem-solving skills.
The role may involve working in office areas, IT rooms, server/data-centre areas and other technical facilities.
Candidates should be comfortable working independently while coordinating with remote and local IT teams.
Remote work is not the standard arrangement for this position.

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