Ukraine Support Officer

Contract

Temporary (31st March 2027)

18.50 hours (Job Share)

Scale 5 SCP
12-17 £ 28,598 - £31,022 per annum, pro rata

24th June 2026

An exciting opportunity has arisen to join Fylde Council’s Community team as a Ukraine Support Officer, working in a job share arrangement alongside an existing postholder.

This is a rewarding role where you will play a vital part in supporting Ukrainian refugees as they settle into life in Fylde, while also contributing to the wider work of the Community Support team.

This role has a fixed working pattern to ensure continuity of support:

• Wednesday
• Thursday
• Friday (morning)

Working closely with your job share partner, you will provide person‑centred support to Ukrainian refugees, ensuring a consistent and coordinated approach. Your responsibilities will include:

• Managing a shared caseload and maintaining clear communication between colleagues
• Providing advice and guidance on housing, benefits, healthcare, education, and employment
• Delivering briefings, information sessions, and one‑to‑one support
• Building strong partnerships with statutory, voluntary, and community organisations
• Supporting individuals and families to access long‑term accommodation
• Coordinating tailored support plans to meet diverse needs
• Accurately recording case information and maintaining up‑to‑date records, including data collection and reporting using Microsoft Excel and wider Microsoft Office tools
• Providing flexible support to the wider Community team, contributing to other service areas as required

  This role offers the chance to make a real difference within the community, supporting people during an important period of transition.

  About You

  We are looking for a compassionate and motivated individual who:

  • Has experience working with vulnerable individuals or communities
  • Communicates effectively with people from a wide range of cultural backgrounds
  • Is organised, proactive, and able to manage a varied caseload
  • Thrives in a collaborative, job share environment
  • Demonstrates empathy, adaptability, and a strong customer focus
  • Has strong administrative skills, with confidence in using Microsoft Office (particularly Excel) to manage, record, and report on data accurately

  Knowledge of UK benefits, housing, and support systems is desirable.

  A full UK driving licence is required for this role.

  Additional Information

  This position forms part of a job share arrangement, so strong communication, organisation, and handover skills are essential to ensure continuity of service and high‑quality support.

  For full details please see the attached Job Description.

  To view the Job Description.