GP Receptionist​/Care Navigator

An exciting opportunity has arisen for a highly motivated individual to become part of a forward thinking, dynamic and friendly practice located on the Fylde Coast.

This position would involve working within our established reception team. The reception team work extremely hard to ensure that patients have a positive experience when they make contact with the practice and we are seeking an individual who will be able to further enhance this team.

The position will be for 32 hours a week over 4 days. Shift patterns for this position will be discussed / finalised at interview but hours will fall between our core opening hours of 7:45am and 6:30pm.

We are looking to expand our current reception team with an enthusiastic and committed individual who can demonstrate excellent communication and interpersonal skills and work effectively as part of a team.

As a member of the reception team you will need to be able to demonstrate strong verbal communication skills, be able to use your own initiative and be computer literate. The ideal candidate will have a confident telephone manner, and will posses the ability to work accurately under pressure with attention to detail.

This position will suit an organised person who thrives in a fast paced environment. As a patient facing member of the team you must be confident, polite and personable at all times whilst meeting with patients.

Fernbank Surgery is a busy practice which is madeup of a team of 5 very versatile partners, who are supported by a host ofsalaried GPs, ANPs, Clinical Pharmacists, practice nurses, health care assistants, phlebotomists, a management team and a pillar of administration and reception staff members. We are a close knit team that is able to work togetherefficiently and effectively to ensure that our patients receive an exemplarylevel of care and service from all that are part of team Fernbank.

If you are interested in the post and want to visit the Practice or findout more, please contact Mel Wolstenholme, Reception Supervisor by email on

Tobe responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients as required.

Toact as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Job Responsibilities:

• Ensure an effective and efficientreception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries,explain procedures and make new and follow-up appointments.
• Explain practice arrangements andformal requirements to new patients and those seeking temporary cover andensure administrative procedures are completed.
• Receive and make telephone calls as required. Divert calls and takemessages, ensuring accuracy of detail and prompt appropriate delivery,including,
• Arranging ambulance bookings
• Relay of GP advice and testresults to patients
• Liaison with externalorganisations as required
• Enter requests for home visits intothe visit book, ensuring careful recording of all relevant details andwhere necessary refer to the on call Doctor.
• Action prescription requests andpass queries to the pharmacy team, ensuring repeat prescriptions are readyfor collection by the patient within 48 hours.
• Accept test samples from patient sand deal with accordingly
• Enter patient information onto the computer, using the relevant code where necessary.
• Maintain adequate stationery stockswithin the reception, office and consulting rooms.

Patient notes and correspondence:

• Retrieve and re-file records as required
• Ensure correspondence, reports, results etc are filed or scanned promptly and in the correct file/record, ensuring that all recent correspondence is available when patients are seen.
• Usee-mail and internal/external mail for onward correspondence as required
• Adv…