Disconnection Specialist

Overview

Our purpose

Inspiring and empowering our people to create a positive difference for themselves, our clients and the planet. Sustainable Energy First is an energy and sustainability consultancy, founded to solve energy management problems in very large, complex commercial estates. This remains the core of our business driven by a commitment to sustainability and the goal of reducing our clients' carbon footprint.

The Role in a Nutshell

As a Payment & Disconnection Specialist at Sustainable Energy First, you will play a key role in supporting our customers in managing debt-related issues. This role requires excellent interpersonal and communication skills to resolve matters effectively with both customers and suppliers. You will be the first point of contact for any debt issues, working internally and externally to ensure these issues are resolved promptly and do not escalate to disconnection or legal action.

This role offers the opportunity to make a significant difference and add value for our customers.

• End-to-end management of debt-related queries from suppliers, customers, and third parties.
• Diligently resolve escalated queries to prevent disconnection of energy supplies for customers and mitigate potential legal risks.
• Work with suppliers and customers through regular calls to reconcile large debt amounts and ensure swift resolution of payment issues.
• Confident communication with suppliers and third parties by phone to prevent further escalation of issues.
• Strong written communication with customers, suppliers, and third parties via email to quickly resolve issues.
• Maintain a supportive atmosphere within the team and handle inbound telephone calls from suppliers and customers.
• Keep internal stakeholders up to date on debt-related matters.
• Be detail-oriented to swiftly drive effective resolution on debt-related issues, ensuring they do not escalate.

• Customer focused:
  Advocate for the customer and work through issues to provide swift and effective resolution.
• Organised: A self-starter who can work independently, prioritise tasks, and demonstrate control over workload.
• Determined problem solver:
  Driven to find the best outcomes; when faced with complex issues, collaborate and investigate to resolve them.
• Confident communicator:
  Adept at communicating via phone or email, choosing the best method based on the issue.
• Team player:
  Supports colleagues to consistently deliver the best service.
• Technology:
  Embraces technology to support the best experience for customers.

We are relocating from the Fylde coast to Fulwood (Preston) by the end of August.

• Salary: £24,242 per annum
• Holidays: 25 days + bank holidays + your birthday off, increasing to 30 days on length of service
• Hybrid working – you must be able to commute to our Lytham office 2 days per week
• Flexible working – including the ability to bank up to 5 extra days off per year
• Gym contribution
• Long service awards
• Private Medical Insurance
• Enhanced paternity/maternity leave
• Simply Health scheme
• Challenging work and development opportunities

We believe that diversity is at the heart of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work. We celebrate different perspectives, backgrounds, and experiences to strengthen and broaden our approach. We strive for a workplace where every voice is heard and every individual can thrive.