Multichannel Council Customer Service Specialist
Job in
Lytham St Annes, Lancashire, FY8 1AA, England, UK
Listed on 2026-08-23
Listing for:
Fylde Council
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
Fylde Council is seeking a Customer Services Officer to work in a busy call centre and at the front desk, handling enquiries across a wide range of council services. You will resolve issues by taking ownership and using IT systems to process information, aiming to first contact as many enquiries as possible.
The role requires strong customer service delivery, adaptability and the ability to manage potentially challenging situations, within a supportive team.
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