Customer Experience Specialist

• Hours:
  
  Permanent, Part Time 30 hours per week, across 7 days, within the department opening hours of 9am 6pm (8pm business dependant)
• Location:
  
  Lytham St Annes, Lancashire
• Salary: £21,019.75 per annum (FTE £26,274.69 per annum)
• Close date:
  Sunday 6th September
• Interview dates:
  Tuesday 8th September

We are looking for a passionate and results-driven Customer Experience Specialist to join our growing Customer Experience team. Youll play a key role as a Beaverbrooks ambassador, youll provide a consistently high standard of service, fair resolution balancing the business and customers expectations and share customer insights to support continuous improvement across the business.

Key Responsibilities

• Deliver exceptional customer service through positive, solution-focused interactions.
• Resolve customer complaints efficiently, professionally, and empathetically.
• Build strong customer relationships by understanding needs and providing timely sup...