Customer Service Coordinator

Position: Housing and Customer Service Coordinator
# Housing and Customer Service Coordinator## Job Introduction
*
* Job Title:

Housing and Customer Service Coordinator
**** Salary:
£26,250- £29,00 depending on experience
***
* Contract:

Permanent
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* Location:

Lancashire   FY8 3NP

**** Weekly

Hours:

35 hours per week
**** So.... What is this role exactly?
** This is an exciting opportunity for a front-line Housing and Customer Service Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Lytham and supporting the rest of the region across Lancashire as required, to deliver a high quality, customer focused and proactive housing management service that meets the needs and requirements of older people.

You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.
** What will my working week look like?
** The core hours for our customers are 9am to 5pm so we need to ensure adequate cover is in place to support our service offer.
** What will I be responsible for doing?
** You will play a key role in our customers lives from the very first contact, and will support with
* Letting properties, from enquiry through to customers moving into their new home.
* Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
* Effective and supportive housing management throughout the tenancy including, when needed tenancy enforcement and investigating low level anti-social behaviour through to resolution.
* Maintaining a positive climate for resident engagement, including supporting and leading at customer meetings, housing surgeries and listening and responding to all feedback, whether positive or negative in line with our customer values and business priorities.

One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time to achieve successful outcomes for our customers.

It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
** And what would make me stand out from the crowd?
** To be a successful as a Housing Coordinator**,
** here at YHG, you will have....
* Some knowledge of housing management legislation and housing/tenancy management principles
* Experience of delivering exemplary customer service ideally to older people
* Ability to build positive relationships with a diverse range of people
* Ability to travel easily between sites where needed and a flexible, proactive approach
** Ideally you will be....
*** A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first
* Able to effectively engage with internal and external stakeholders and key partners
* Resilient and adaptable, able to prioritise a busy and reactive workload
* A great communicator, written and verbal, with excellent attention to detail

This role is really suited to someone who likes to positively engage with a diverse range of people to get things right first time and produce excellent results for customers, colleagues and the wider community. If you feel this could be the right role for you, we would love to hear from you!
** That all sounds great, what’s in it for me?
** In return we offer £26,250- £29,000 (depending on experience) for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank…