Sales Consultant

Sales Consultant

Hours:

Permanent, Part Time  30 hours per week, across 7 days, within the department opening hours of 8am  6pm (8pm business dependant)

Location:

Lytham St Annes, Lancashire
Salary:  £20,185.10 per annum (pro rata of £25,231.38)
Close date:  Thursday 6th August
Interview dates:  Friday 7th August

We are looking   for a passionate and results-driven Sales Consultant to develop a luxury retail career with an award-winning family owned jeweller at our Customer Service department at our Beaverbrooks Head Office in Lytham.

Key Responsibilities
Join us as a Sales Consultant and develop your luxury retail career with our family-owned jewellers.
In this role youll passionately sell diamonds, jewellery and branded watches to our customers over the phone, webchat and email as well as price promises.
It means youll be creating moments that will last a lifetime for every customer, every time. Youll know how to encourage love and appreciation for our products and develop your product knowledge.
When listening to customers, youll understand their needs and how much theyd like to spend on something special, so you can help them find the perfect item.
Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, youre going to have to work hard if you want to keep upbut, believe us, youll want to.
Were realistic about peoples goals. We let you know how well youre doing so you can grow your skills and help grow the business and so that we can reward you properly when you achieve targets and other key performance indicators.

About Beaverbrooks
Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms. Were a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community. As a company  were true to our word. When we say were going to do something, we go all out to do it. And every individual is truly valued.
The awards weve been given speak volumes about what its like to work here, some of which are:
Retail's No 1 Best Company to Work For - Best Companies 2025
Accredited as an Outstanding Company to Work For - Best Companies 2025
'Employer of the Year 2026 - The UK Jewellery Awards

Amazing benefits for amazing people
They say you get out what you put in. And, at Beaverbrooks, our people put in so much.
In return, just some of the benefits we offer include:
Office profit share  bonus
Enjoy  28   days holiday including bank holidays,  which increases to 33 days after 2 years service (pro rata).
Plus, an extra paid day off for your birthday   because its your day and we think it should be celebrated.
Holiday entitlement  grows further every five years , recognising your long service.
Generous colleague discounts , including for family and friends
Wellbeing support  and employee & family counselling with the Retail Trust
Contributory pension  and  life assurance
Enhanced  maternity and paternity packages , plus a  return-to-work bonus
Charity initiatives  to help you support causes close to your heart

The Ideal Candidate
Essential Skills
Ability to demonstrate the values and behaviours of  The Beaverbrooks Way

Experience of and passion for delivering excellent customer service
Results driven
Excellent verbal and written communication skills
Good rapport building skills and the ability to be adaptable
Self-motivated with the ability to prioritise and manage own workload
Active listener with good questioning and negotiating skills
Assertive and excellent decision-making skills
Able to share knowledge, feedback, and best practices to support continuous improvement
Participate in team meetings, training, and engagement activities
Take ownership of personal development and embrace feedback constructively
Adapt positively to change and support new initiatives
Promote Beaverbrooks values and contribute to an inclusive workplace
Contribute to a positive, and supportive team environment
Support colleagues to contribute to a culture of teamwork
Embrace feedback and use it constructively to improve performance and strengthen team relationships.

Desirable Skills
Good typing speed and the ability to respond to customers effectively
Competent in Microsoft Office (Outlook, Word & Excel)
Ability to influence and inspire other colleagues
Previous experience of working to financial targets or KPIs

Beaverbrooks - The hallmark of amazing people