ADC agent - Accounts Receivable

Advanced Duty Collections Agent

As an Advanced Duty Collections Agent, you will manage and coordinate cash collection and query handling in an efficient and cost‑effective manner aligned with our process guidelines and policies. You will work toward structural solutions for recurring collection issues and communicate with service centers and gateways where shipments are held for payment.

• Coordinate the resolution of customs disputes according to escalation procedures.
• Manage databases and programs to provide timely responses to customers.
• Contribute knowledge and expertise to resolve recurring advanced duty collection issues.
• Communicate with external stakeholders.
• Resolve customs disputes end‑to‑end.

With your experience in the complex customer service field, you know exactly how to relate to customers' problems. You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment.

• You have great communication skills.
• You're customer oriented and empathetic.
• You know how to multitask and work in a team.
• You have strong IT skills.
• You are fluent in English and Dutch and native in German or French.

A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer:

• A competitive salary, bonus incentives and a strong pension scheme.
• A wide range of employee benefits.
• A job in dayshifts and no weekends.
• Availability of a wide range of training possibilities.
• RCS Grade O.

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.